Front Desk Monitor, Garden House & Independence House
ACMH Inc., New York, NY, United States
Position: Front Desk Monitor, Garden House & Independence House
Reports to: Program Director
Location: Manhattan (East Village & Washington Heights)
Schedule: Fridays through Tuesdays (11:00pm-7:00am)
Responsibilities
Monitors entry and egress of building residents and guests.
Takes telephone messages for residents and staff.
Distributes resident mail.
First line of defense in emergencies; calls management and fire department, assists with crisis intervention and building evacuation.
Conducts building rounds throughout shift.
Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
Monitors and documents client self‑administration of medication according to program policy and procedures.
Reports incidents or behavioral changes in residents to on‑call staff.
Assists with client‑cooperative meal plan where applicable.
Attends training as requested by supervisory staff.
Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
Maintains calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
Duties as assigned by supervisor.
Requirements
High school diploma and ability to work with people and take responsibility to carry out the duties; willingness to cover front desk shifts at multiple ACMH residential locations as needed.
Full‑time Salary: $41,600 plus generous benefits
ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.
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Reports to: Program Director
Location: Manhattan (East Village & Washington Heights)
Schedule: Fridays through Tuesdays (11:00pm-7:00am)
Responsibilities
Monitors entry and egress of building residents and guests.
Takes telephone messages for residents and staff.
Distributes resident mail.
First line of defense in emergencies; calls management and fire department, assists with crisis intervention and building evacuation.
Conducts building rounds throughout shift.
Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
Monitors and documents client self‑administration of medication according to program policy and procedures.
Reports incidents or behavioral changes in residents to on‑call staff.
Assists with client‑cooperative meal plan where applicable.
Attends training as requested by supervisory staff.
Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
Maintains calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
Duties as assigned by supervisor.
Requirements
High school diploma and ability to work with people and take responsibility to carry out the duties; willingness to cover front desk shifts at multiple ACMH residential locations as needed.
Full‑time Salary: $41,600 plus generous benefits
ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.
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