Operations Scheduler
LCEC, North Fort Myers, FL, United States
JOB TITLE: Operations Scheduler
Location: North Fort Myers, FL
Work Hours: M-F 7:00am - 3:30pm
Benefits
401(k) plan with a generous 6% company match
Company funded Pension Plan
On-site wellness/medical facility
Company paid Short & Long-Term Disability insurance
Health Savings Account with an employer contribution
Flexible Spending Accounts
Paid time off and paid holidays
Wellness program with financial rewards
Group life insurance
Critical Illness and Accident Insurance
Company-wide annual incentive plan
Medical, vision and dental insurance
Tuition reimbursement
Position Summary
This position provides administrative support and handles all aspects of scheduling for the Construction and Maintenance department. The role operates both during normal business hours and on-call after hours as needed.
Position Responsibilities
Develop and maintain daily, weekly, and monthly scheduling plans for new construction, customer‑requested services, maintenance, trouble follow‑up, company‑planned projects, customer projects, and PSC violations.
Maintain department calendar and ensure work is scheduled and executed timely.
Perform assigned work in accordance with LCEC standards and practices.
Maintain availability during normal work schedule and in emergency storm restoration after‑hours and weekends.
Work in emergency storm situations (e.g., hurricanes); may work longer than 12 hours per day for many continuous days and weeks as needed.
Prepare and provide emergency restoration support.
Develop schedule plans based on work type and required resources, considering labor, vehicle, material, utility locating, re‑staking, and customer service standards.
Create planned outages and support the life cycle of work requests, including member‑incurred billing, damage reports, and pole holding.
Process damage claims to ensure timely completion of work.
Respond to queries promptly and act as first point of escalation, providing guidance and facilitating resolution of escalated customer/member issues.
Take ownership of customer/member issues until resolved, requesting assistance as needed.
Facilitate communication between internal and external customers/members and collaborate with other work groups to ensure a positive experience.
Demonstrate a commitment to continuous learning and development, follow office safety guidelines, and support corporate initiatives.
Prepare working documents, written correspondence, and various reports; report job status details to operation center personnel and others as requested.
Monitor various reports to ensure process adherence and achieve customer‑related goals.
Perform tasks related to the government inspection process and permits.
Request and report on joint‑use activity via the NJUNs system or other reporting system.
Support and maintain the after‑hours call‑out system (ARCOS and/or other reporting system) with updates and activities.
Act as on‑call scheduler on a rotating basis within 6 months.
Schedule, create work orders and follow‑ups for street light repairs, conversions, and vegetation requests; create appropriate work orders for street light follow‑up work.
Assist in reconciling work order materials, labor, and equipment to represent actual field construction; assist in resolving errors and prepare close‑out of construction work orders in the work management system.
Build knowledge and skills through training on construction standards, compatible units, construction prints, etc.
Maintain effective working relationships with employees and members at all levels within LCEC, ensuring smooth operations and effective communication.
Step 2
Experience performing independently in all areas within the department (e.g., service area, contractor, street light and appointment scheduling).
Knowledge of scheduling resources and general job requirements.
Intermediate knowledge and experience with MS Office or related software (Word, Excel, PowerPoint, Smartsheet, Dropbox, NJUNS).
Experience with LCEC work management tools (e.g., NISC‑Service, Financials, OMS, Scheduler, Staking, Mapviewer).
Experience handling small projects, training, and presenting to others.
Experience scheduling and providing work direction to others.
Experience using two‑way radio and after‑hours notification system.
Handles directional bore requests from all areas with sketch attachments.
Train incoming line specialists and schedulers in the after‑hours call‑out system (ARCOS).
Assist contractors and LCEC employees in reconciling invoices.
Experience with process improvement and root cause analysis.
Step 3
Experience with proven efficiency of LCEC accounting rules related to the work management closing process and ability to correct closing issues (As‑Builts).
Advanced knowledge and proficiency with MS Office or related software (Word, Excel, PowerPoint, Smartsheet, Dropbox, NJUNS).
Experience with proven efficiency in a GIS system (Mapviewer).
Education
High School Diploma or equivalent. (Required)
College or technical courses in a related field. (Preferred)
Experience
2+ Years clerical experience in a Customer Service‑related area, including resolution of complex problems and escalations. (Required)
1–2 Years internal/external customer contact experience (resolution of complex issues). (Required)
1–2 Years experience entering and retrieving data from a database. (Required)
2–5 Years technical experience (reading/interpreting maps, drawings, staking sheets, assembly unit systems). (Preferred)
1–2 Years general budget and accounting background. (Preferred)
1–2 Years scheduling work, labor resources, materials and/or vehicles. (Preferred)
Experience using a work management software tool. (Preferred)
Experience with quality/process improvement tools & techniques. (Preferred)
Knowledge, Skills, And Abilities
Proficient with MS Office Suite (Word, Excel, PowerPoint). (Required)
Ability to demonstrate basic reading, writing & comprehension skills. (Required)
Effective written & verbal communication skills. (Required)
Demonstrated experience of acting with urgency. (Required)
Ability to be on call 24/7 for up to two weeks per month. (Required)
Knowledge of electrical distribution facilities. (Preferred)
Licenses & Certifications
811 (Exactix) call system within 60 days of hire. (Required)
Valid Florida driver’s license upon hire. (Required)
Physical Demands and Working Environment
Physical Demands: Standing Occasionally, Walking Occasionally, Sitting Constantly, Lifting Rarely, Carrying Rarely, Pushing Rarely, Pulling Rarely, Climbing Rarely, Balancing Rarely, Kneeling Rarely, Crouching Rarely, Crawling Rarely, Reaching Rarely, Handling Occasionally, Grasping Occasionally, Feeling Rarely, Talking Constantly, Hearing Constantly, Repetitive Motions Frequently, Eye/Hand/Foot Coordination Frequently.
Working Environment: Constantly air‑conditioned office environment; rarely extreme cold, rarely extreme heat, rarely humidity, rarely wet, occasionally noise, rarely hazards, rarely temperature change, rarely atmospheric conditions, rarely vibration.
Storm Duty Requirements
Employees may be required to participate in response/recovery activities related to emergencies/disasters to maintain service to members. Proper compensation will be provided according to the company’s guidelines and procedures.
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Location: North Fort Myers, FL
Work Hours: M-F 7:00am - 3:30pm
Benefits
401(k) plan with a generous 6% company match
Company funded Pension Plan
On-site wellness/medical facility
Company paid Short & Long-Term Disability insurance
Health Savings Account with an employer contribution
Flexible Spending Accounts
Paid time off and paid holidays
Wellness program with financial rewards
Group life insurance
Critical Illness and Accident Insurance
Company-wide annual incentive plan
Medical, vision and dental insurance
Tuition reimbursement
Position Summary
This position provides administrative support and handles all aspects of scheduling for the Construction and Maintenance department. The role operates both during normal business hours and on-call after hours as needed.
Position Responsibilities
Develop and maintain daily, weekly, and monthly scheduling plans for new construction, customer‑requested services, maintenance, trouble follow‑up, company‑planned projects, customer projects, and PSC violations.
Maintain department calendar and ensure work is scheduled and executed timely.
Perform assigned work in accordance with LCEC standards and practices.
Maintain availability during normal work schedule and in emergency storm restoration after‑hours and weekends.
Work in emergency storm situations (e.g., hurricanes); may work longer than 12 hours per day for many continuous days and weeks as needed.
Prepare and provide emergency restoration support.
Develop schedule plans based on work type and required resources, considering labor, vehicle, material, utility locating, re‑staking, and customer service standards.
Create planned outages and support the life cycle of work requests, including member‑incurred billing, damage reports, and pole holding.
Process damage claims to ensure timely completion of work.
Respond to queries promptly and act as first point of escalation, providing guidance and facilitating resolution of escalated customer/member issues.
Take ownership of customer/member issues until resolved, requesting assistance as needed.
Facilitate communication between internal and external customers/members and collaborate with other work groups to ensure a positive experience.
Demonstrate a commitment to continuous learning and development, follow office safety guidelines, and support corporate initiatives.
Prepare working documents, written correspondence, and various reports; report job status details to operation center personnel and others as requested.
Monitor various reports to ensure process adherence and achieve customer‑related goals.
Perform tasks related to the government inspection process and permits.
Request and report on joint‑use activity via the NJUNs system or other reporting system.
Support and maintain the after‑hours call‑out system (ARCOS and/or other reporting system) with updates and activities.
Act as on‑call scheduler on a rotating basis within 6 months.
Schedule, create work orders and follow‑ups for street light repairs, conversions, and vegetation requests; create appropriate work orders for street light follow‑up work.
Assist in reconciling work order materials, labor, and equipment to represent actual field construction; assist in resolving errors and prepare close‑out of construction work orders in the work management system.
Build knowledge and skills through training on construction standards, compatible units, construction prints, etc.
Maintain effective working relationships with employees and members at all levels within LCEC, ensuring smooth operations and effective communication.
Step 2
Experience performing independently in all areas within the department (e.g., service area, contractor, street light and appointment scheduling).
Knowledge of scheduling resources and general job requirements.
Intermediate knowledge and experience with MS Office or related software (Word, Excel, PowerPoint, Smartsheet, Dropbox, NJUNS).
Experience with LCEC work management tools (e.g., NISC‑Service, Financials, OMS, Scheduler, Staking, Mapviewer).
Experience handling small projects, training, and presenting to others.
Experience scheduling and providing work direction to others.
Experience using two‑way radio and after‑hours notification system.
Handles directional bore requests from all areas with sketch attachments.
Train incoming line specialists and schedulers in the after‑hours call‑out system (ARCOS).
Assist contractors and LCEC employees in reconciling invoices.
Experience with process improvement and root cause analysis.
Step 3
Experience with proven efficiency of LCEC accounting rules related to the work management closing process and ability to correct closing issues (As‑Builts).
Advanced knowledge and proficiency with MS Office or related software (Word, Excel, PowerPoint, Smartsheet, Dropbox, NJUNS).
Experience with proven efficiency in a GIS system (Mapviewer).
Education
High School Diploma or equivalent. (Required)
College or technical courses in a related field. (Preferred)
Experience
2+ Years clerical experience in a Customer Service‑related area, including resolution of complex problems and escalations. (Required)
1–2 Years internal/external customer contact experience (resolution of complex issues). (Required)
1–2 Years experience entering and retrieving data from a database. (Required)
2–5 Years technical experience (reading/interpreting maps, drawings, staking sheets, assembly unit systems). (Preferred)
1–2 Years general budget and accounting background. (Preferred)
1–2 Years scheduling work, labor resources, materials and/or vehicles. (Preferred)
Experience using a work management software tool. (Preferred)
Experience with quality/process improvement tools & techniques. (Preferred)
Knowledge, Skills, And Abilities
Proficient with MS Office Suite (Word, Excel, PowerPoint). (Required)
Ability to demonstrate basic reading, writing & comprehension skills. (Required)
Effective written & verbal communication skills. (Required)
Demonstrated experience of acting with urgency. (Required)
Ability to be on call 24/7 for up to two weeks per month. (Required)
Knowledge of electrical distribution facilities. (Preferred)
Licenses & Certifications
811 (Exactix) call system within 60 days of hire. (Required)
Valid Florida driver’s license upon hire. (Required)
Physical Demands and Working Environment
Physical Demands: Standing Occasionally, Walking Occasionally, Sitting Constantly, Lifting Rarely, Carrying Rarely, Pushing Rarely, Pulling Rarely, Climbing Rarely, Balancing Rarely, Kneeling Rarely, Crouching Rarely, Crawling Rarely, Reaching Rarely, Handling Occasionally, Grasping Occasionally, Feeling Rarely, Talking Constantly, Hearing Constantly, Repetitive Motions Frequently, Eye/Hand/Foot Coordination Frequently.
Working Environment: Constantly air‑conditioned office environment; rarely extreme cold, rarely extreme heat, rarely humidity, rarely wet, occasionally noise, rarely hazards, rarely temperature change, rarely atmospheric conditions, rarely vibration.
Storm Duty Requirements
Employees may be required to participate in response/recovery activities related to emergencies/disasters to maintain service to members. Proper compensation will be provided according to the company’s guidelines and procedures.
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