Front Desk Agent
Waterford Group Llc, Beachwood, OH, United States
Guest Service Agent
Guest Service Agent is a fun yet challenging role within the hotel, often the first and last point of contact for guests. The agent has a huge impact on the overall guest experience. Because of the visibility of this role, most guests will approach the front desk to resolve any questions or concerns they may have during their stay. The agent must think quickly on their feet and handle many situations throughout the shift, prioritizing and multitasking to ensure guest satisfaction, all with a positive and pleasant demeanor. A
can‑do
attitude is a must for a front desk agent.
Responsibilities
Greeting and thanking guests in a sincere and friendly manner
Checking in and checking out guests
Assigning rooms and handling administrative duties
Answering phone calls
Posting charges to appropriate accounts
Performing duties on a daily checklist
Passing information within departments to ensure guest satisfaction
Communicating with guests and ensuring their needs are met
Job Requirements
A keen eye for detail, strong time management and great customer service skills.
A pleasant and friendly demeanor.
Ability to work both as a team and independently.
Flexible working hours.
Ability to work with little or no supervision while meeting high‑performance standards.
Physical mobility and stamina.
Must be able to pass a background check.
Ability to follow instructions.
Benefits
Competitive compensation and benefits are provided. Full‑time associates may enroll in medical, dental and vision coverage, while part‑time associates averaging 17.5 hours per week may enroll in dental and vision coverage. Additional supplemental insurance options are available. Full‑time associates receive paid time off within the first 90 days of employment and may also receive paid holidays. Associates who stay five or more years may earn paid days off for their birthday and employment anniversary.
Extras
On Demand Pay – receive pay whenever you need it, 24/7.
Pet Insurance – all associates are eligible for discounted pet insurance.
401(k) Plan – plan for your future now.
Hotel Discounts – enjoy one of the biggest industry perks.
Shoes for Crew – all associates are eligible for a shoe subsidy through Shoes for Crew.
EOE/M/F/D/V
Waterford Hotel Group is an equal opportunity employer.
#J-18808-Ljbffr
Guest Service Agent is a fun yet challenging role within the hotel, often the first and last point of contact for guests. The agent has a huge impact on the overall guest experience. Because of the visibility of this role, most guests will approach the front desk to resolve any questions or concerns they may have during their stay. The agent must think quickly on their feet and handle many situations throughout the shift, prioritizing and multitasking to ensure guest satisfaction, all with a positive and pleasant demeanor. A
can‑do
attitude is a must for a front desk agent.
Responsibilities
Greeting and thanking guests in a sincere and friendly manner
Checking in and checking out guests
Assigning rooms and handling administrative duties
Answering phone calls
Posting charges to appropriate accounts
Performing duties on a daily checklist
Passing information within departments to ensure guest satisfaction
Communicating with guests and ensuring their needs are met
Job Requirements
A keen eye for detail, strong time management and great customer service skills.
A pleasant and friendly demeanor.
Ability to work both as a team and independently.
Flexible working hours.
Ability to work with little or no supervision while meeting high‑performance standards.
Physical mobility and stamina.
Must be able to pass a background check.
Ability to follow instructions.
Benefits
Competitive compensation and benefits are provided. Full‑time associates may enroll in medical, dental and vision coverage, while part‑time associates averaging 17.5 hours per week may enroll in dental and vision coverage. Additional supplemental insurance options are available. Full‑time associates receive paid time off within the first 90 days of employment and may also receive paid holidays. Associates who stay five or more years may earn paid days off for their birthday and employment anniversary.
Extras
On Demand Pay – receive pay whenever you need it, 24/7.
Pet Insurance – all associates are eligible for discounted pet insurance.
401(k) Plan – plan for your future now.
Hotel Discounts – enjoy one of the biggest industry perks.
Shoes for Crew – all associates are eligible for a shoe subsidy through Shoes for Crew.
EOE/M/F/D/V
Waterford Hotel Group is an equal opportunity employer.
#J-18808-Ljbffr