Talent Acquisition Specialist - Customer Care
Nrg Bluewater Wind, Lehi, UT, United States
Talent Acquisition Specialist - Customer Care
Location: Lehi, UT, US, 84043
Company: NRG
Role Overview
We are seeking a driven and agile High-Volume Recruiter to support hiring within our Customer Care organization. This role is responsible for high-volume sourcing and screening activities to deliver qualified, interview‑ready candidates to hiring leaders in a fast‑paced, metric‑driven environment.
This Talent Acquisition Specialist focuses on building candidate pipelines, conducting structured phone screens, and maintaining consistent funnel activity to meet weekly hiring targets. The role partners closely with hiring leaders and recruiting peers to ensure speed, quality, and data integrity while delivering a strong candidate experience.
This position operates within established SLAs and recruiting processes and is expected to manage multiple requisitions and markets simultaneously while maintaining quality standards.
Must work onsite in our Lehi, UT office.
Key Responsibilities
High-Volume Sourcing & Screening
Proactively build and maintain pipelines for technical and customer‑facing roles across multiple markets
Conduct structured, competency‑based phone screens to assess candidate skills, experience, and motivation
Present vetted candidates to hiring managers with clear summaries and recommendations
Maintain weekly and monthly funnel activity targets (screens, submits, interview ratios)
Support hiring velocity while protecting quality standards
Manage multiple open requisitions across markets simultaneously
Maintain consistent candidate flow to support hiring forecasts
Monitor funnel metrics and elevate risks when pipeline gaps emerge
Coordinate interview scheduling and handoffs in partnership with recruiting support teams
Ensure candidate movement aligns with established SLAs
Stakeholder Partnership
Partner with hiring managers to clarify role requirements and success profiles
Provide market insights and candidate feedback to improve selection outcomes
Communicate status updates, pipeline health, and hiring risks clearly and consistently
Represent Talent Acquisition as a reliable, solution‑oriented partner
Data Integrity & Reporting
Maintain accurate and timely documentation in SuccessFactors
Utilize Microsoft 365 tools (Teams, Outlook, Excel, SharePoint) for collaboration and reporting
Track and manage activity against KPIs and SLAs
Ensure candidate records reflect accurate dispositioning and compliance standards
Sourcing Execution
Execute targeted outbound sourcing strategies (referrals, job boards, social platforms, community outreach, hiring events)
Engage both passive and active candidates
Contribute to ongoing sourcing strategy improvements
Support hiring events and community recruiting initiatives as needed
Follow standardized recruiting processes and contribute feedback for improvement
Maintain consistency in screening quality and candidate experience
Adapt quickly to changing hiring needs and business priorities
Demonstrate ownership of performance metrics and personal development
Required Qualifications
1-3 years of recruiting experience, preferably in high-volume environments
Experience sourcing and screening candidates across multiple channels
Ability to manage competing priorities in a fast‑paced setting
Strong organizational and time management skills
Clear and concise written and verbal communication skills
Comfortable operating in a metric‑driven environment
Technical Skills
Experience with ATS platforms (SuccessFactors preferred)
Proficiency with Microsoft 365 (Excel, Outlook, Teams, SharePoint)
Ability to interpret and manage recruiting performance metrics
Preferred Qualifications
Experience supporting multi‑location or geographically dispersed hiring
Experience recruiting for field, technical, customer service, or sales roles
Familiarity with operating within defined SLAs and performance metrics
Exposure to telecom, home services, utilities, or installation environments
Who Thrives in This Role
You move quickly while staying organized and detail‑oriented
You balance speed with quality and protect the candidate experience
You take accountability for your metrics and results
You are coachable, resilient, and motivated by hitting goals
You operate as a reliable partner and team contributor
NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law, employees are subject to periodic random drug testing and post‑accident and reasonable suspicion testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
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Location: Lehi, UT, US, 84043
Company: NRG
Role Overview
We are seeking a driven and agile High-Volume Recruiter to support hiring within our Customer Care organization. This role is responsible for high-volume sourcing and screening activities to deliver qualified, interview‑ready candidates to hiring leaders in a fast‑paced, metric‑driven environment.
This Talent Acquisition Specialist focuses on building candidate pipelines, conducting structured phone screens, and maintaining consistent funnel activity to meet weekly hiring targets. The role partners closely with hiring leaders and recruiting peers to ensure speed, quality, and data integrity while delivering a strong candidate experience.
This position operates within established SLAs and recruiting processes and is expected to manage multiple requisitions and markets simultaneously while maintaining quality standards.
Must work onsite in our Lehi, UT office.
Key Responsibilities
High-Volume Sourcing & Screening
Proactively build and maintain pipelines for technical and customer‑facing roles across multiple markets
Conduct structured, competency‑based phone screens to assess candidate skills, experience, and motivation
Present vetted candidates to hiring managers with clear summaries and recommendations
Maintain weekly and monthly funnel activity targets (screens, submits, interview ratios)
Support hiring velocity while protecting quality standards
Manage multiple open requisitions across markets simultaneously
Maintain consistent candidate flow to support hiring forecasts
Monitor funnel metrics and elevate risks when pipeline gaps emerge
Coordinate interview scheduling and handoffs in partnership with recruiting support teams
Ensure candidate movement aligns with established SLAs
Stakeholder Partnership
Partner with hiring managers to clarify role requirements and success profiles
Provide market insights and candidate feedback to improve selection outcomes
Communicate status updates, pipeline health, and hiring risks clearly and consistently
Represent Talent Acquisition as a reliable, solution‑oriented partner
Data Integrity & Reporting
Maintain accurate and timely documentation in SuccessFactors
Utilize Microsoft 365 tools (Teams, Outlook, Excel, SharePoint) for collaboration and reporting
Track and manage activity against KPIs and SLAs
Ensure candidate records reflect accurate dispositioning and compliance standards
Sourcing Execution
Execute targeted outbound sourcing strategies (referrals, job boards, social platforms, community outreach, hiring events)
Engage both passive and active candidates
Contribute to ongoing sourcing strategy improvements
Support hiring events and community recruiting initiatives as needed
Follow standardized recruiting processes and contribute feedback for improvement
Maintain consistency in screening quality and candidate experience
Adapt quickly to changing hiring needs and business priorities
Demonstrate ownership of performance metrics and personal development
Required Qualifications
1-3 years of recruiting experience, preferably in high-volume environments
Experience sourcing and screening candidates across multiple channels
Ability to manage competing priorities in a fast‑paced setting
Strong organizational and time management skills
Clear and concise written and verbal communication skills
Comfortable operating in a metric‑driven environment
Technical Skills
Experience with ATS platforms (SuccessFactors preferred)
Proficiency with Microsoft 365 (Excel, Outlook, Teams, SharePoint)
Ability to interpret and manage recruiting performance metrics
Preferred Qualifications
Experience supporting multi‑location or geographically dispersed hiring
Experience recruiting for field, technical, customer service, or sales roles
Familiarity with operating within defined SLAs and performance metrics
Exposure to telecom, home services, utilities, or installation environments
Who Thrives in This Role
You move quickly while staying organized and detail‑oriented
You balance speed with quality and protect the candidate experience
You take accountability for your metrics and results
You are coachable, resilient, and motivated by hitting goals
You operate as a reliable partner and team contributor
NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law, employees are subject to periodic random drug testing and post‑accident and reasonable suspicion testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
#J-18808-Ljbffr