Receptionist / Director of First Impressions - Ford of Boerne
Chevroletoffredericksburg, Boerne, TX, United States
Director of First Impressions (Receptionist)
Location:
Ford of Boerne
Position Type:
Full-Time
Position Summary
The Director of First Impressions is the face and voice of the dealership, responsible for creating an exceptional and welcoming experience for every guest. This role sets the tone for the entire customer journey by delivering concierge-level service, managing front desk operations, and ensuring seamless communication across departments.
Key Responsibilities
Guest Experience & Hospitality
Greet every guest promptly with a warm, professional demeanor
Create a welcoming, high-energy atmosphere in the showroom
Offer refreshments and ensure guest comfort while waiting
Maintain a clean, organized, and presentable front desk and lobby at all times
Escort guests to the appropriate department or team member
Phone & Communication Management
Answer all incoming calls promptly and professionally
Direct calls efficiently to the correct department or individual
Take accurate messages and ensure timely follow-up
Assist with basic customer inquiries and provide dealership information
Administrative Support
Assist with clerical tasks such as filing, scanning, and data entry
Support sales and service teams with light administrative duties
Monitor showroom activity and ensure guests are attended to promptly
Qualifications
Previous customer service, receptionist, or hospitality experience preferred
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask in a fast-paced environment
Basic computer skills (CRM systems, Microsoft Office, etc.)
Bilingual (English/Spanish) is a plus
Why Join Us?
Be part of a fast-growing, family-owned organization
Opportunity for career growth and development
Work in a professional, team-driven environment
Make a direct impact on the customer experience every day
Compensation & Schedule
Competitive hourly pay (based on experience)
Retail schedule, including evenings and Saturdays as needed
This role is critical to ensuring every guest interaction reflects the high standards and values of our organization. The Director of First Impressions plays a key role in delivering a world-class dealership experience from the moment a guest walks through the door.
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Location:
Ford of Boerne
Position Type:
Full-Time
Position Summary
The Director of First Impressions is the face and voice of the dealership, responsible for creating an exceptional and welcoming experience for every guest. This role sets the tone for the entire customer journey by delivering concierge-level service, managing front desk operations, and ensuring seamless communication across departments.
Key Responsibilities
Guest Experience & Hospitality
Greet every guest promptly with a warm, professional demeanor
Create a welcoming, high-energy atmosphere in the showroom
Offer refreshments and ensure guest comfort while waiting
Maintain a clean, organized, and presentable front desk and lobby at all times
Escort guests to the appropriate department or team member
Phone & Communication Management
Answer all incoming calls promptly and professionally
Direct calls efficiently to the correct department or individual
Take accurate messages and ensure timely follow-up
Assist with basic customer inquiries and provide dealership information
Administrative Support
Assist with clerical tasks such as filing, scanning, and data entry
Support sales and service teams with light administrative duties
Monitor showroom activity and ensure guests are attended to promptly
Qualifications
Previous customer service, receptionist, or hospitality experience preferred
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask in a fast-paced environment
Basic computer skills (CRM systems, Microsoft Office, etc.)
Bilingual (English/Spanish) is a plus
Why Join Us?
Be part of a fast-growing, family-owned organization
Opportunity for career growth and development
Work in a professional, team-driven environment
Make a direct impact on the customer experience every day
Compensation & Schedule
Competitive hourly pay (based on experience)
Retail schedule, including evenings and Saturdays as needed
This role is critical to ensuring every guest interaction reflects the high standards and values of our organization. The Director of First Impressions plays a key role in delivering a world-class dealership experience from the moment a guest walks through the door.
#J-18808-Ljbffr