Circa - Hotel - Front Desk Agent
Circalasvegas, Las Vegas, NV, United States
8 Fremont Street Experience, Las Vegas, NV 89101, USA
Job Description
Posted Thursday, April 23, 2026 at 7:00 AM
CircaResort & Casino
Front Desk Agent
Job Summary
Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest needs and resolve guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.
Essential Job Functions
Responsible for practicing, supporting and promoting the Company Service Standards at all times
Accurately creating reservations and checking guests in and out
Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris
Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
Assist supervisors in identifying guests with special needs to ensure the protection of the company assets and best guest service possible
Observe and report unusual or suspicious behavior
Clean and maintain the Front and Back of House work areas - inform necessary persons of any supply shortages
Qualifications
Ability to communicate effectively with guests, team members and management in both written and verbal form
Have basic math skills
Must have previous cash handling experience
Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
Must have basic knowledge of Microsoft Office, Outlook and Internet
Must be able to work any day of the week and any shift to include weekends and holidays
Must be able to establish and maintain effective working relationship with team members and guests
Must be at least 21 years of age
Education and/or Experience
High school graduate or GED equivalent required.
1 year previous customer service experience required.
Physical, Mental and Work Environment
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
Ability to climb, bend, reach, pull up to 35 pounds, walk and stand for the duration of the shift
Manual dexterity to operate job related equipment
Work is typically in an area which may be unusually hot, cold, noisy and may contain second hand smoke.
Tasks performed from a sitting or non-sitting position
Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area.
Constant contact with fellow Team Members and guests
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
8 Fremont Street Experience, Las Vegas, NV 89101, USA
#J-18808-Ljbffr
Job Description
Posted Thursday, April 23, 2026 at 7:00 AM
CircaResort & Casino
Front Desk Agent
Job Summary
Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest needs and resolve guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.
Essential Job Functions
Responsible for practicing, supporting and promoting the Company Service Standards at all times
Accurately creating reservations and checking guests in and out
Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris
Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
Assist supervisors in identifying guests with special needs to ensure the protection of the company assets and best guest service possible
Observe and report unusual or suspicious behavior
Clean and maintain the Front and Back of House work areas - inform necessary persons of any supply shortages
Qualifications
Ability to communicate effectively with guests, team members and management in both written and verbal form
Have basic math skills
Must have previous cash handling experience
Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
Must have basic knowledge of Microsoft Office, Outlook and Internet
Must be able to work any day of the week and any shift to include weekends and holidays
Must be able to establish and maintain effective working relationship with team members and guests
Must be at least 21 years of age
Education and/or Experience
High school graduate or GED equivalent required.
1 year previous customer service experience required.
Physical, Mental and Work Environment
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
Ability to climb, bend, reach, pull up to 35 pounds, walk and stand for the duration of the shift
Manual dexterity to operate job related equipment
Work is typically in an area which may be unusually hot, cold, noisy and may contain second hand smoke.
Tasks performed from a sitting or non-sitting position
Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area.
Constant contact with fellow Team Members and guests
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
8 Fremont Street Experience, Las Vegas, NV 89101, USA
#J-18808-Ljbffr