Information Technology Analyst - Part-Time
Hispanic Alliance for Career Enhancement, Lenox, MA, United States
Summary
Your journey begins now!
At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues so that you can take comfort in our environment.
Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose.
The part-time I/T Analyst will support the technology needs of the property in the following ways:
Support, monitor, and maintain the property's Local Area Network (LAN) to ensure reliable connectivity for guest services, events, and internal operations.
Assist with the installation, configuration, and support of server-based systems and applications that enable front‑of‑house, back‑of‑house, and administrative functions.
Participate in system upgrades, patches, and technology migrations with minimal disruption to guest experiences and business operations.
Troubleshoot and resolve network, software, hardware, and audio‑visual (AV) issues in a timely, service‑oriented manner, escalating issues as appropriate.
Set up, configure, maintain, and break down AV equipment for meetings, conferences, weddings, and group programs, ensuring systems are fully operational prior to events.
Partner with hotel leadership, event staff, internal departments, and external vendors to deliver seamless technology support for guests, groups, and property operations.
Conduct regular walkthroughs of guest rooms, meeting spaces, public areas, and event venues to proactively identify and resolve technology or connectivity issues.
Provide courteous, professional technical support that aligns with hospitality service standards and enhances the overall guest experience.
Document technical issues, resolutions, and system changes in accordance with IT and property procedures.
Miraval is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
We thank you for your interest. Be well.
Miraval Berkshires offers:
World‑class resort
Awarded Fortune's 100 best companies to work for
Unlimited use of our fitness center, yoga classes, and lectures
Competitive pay
Positions with incentive & bonus packages
Tuition or wellness reimbursement
Employee discounts on all spa services and programming
Discounted and comped rates at Hyatt Hotels
Positions with flexible schedules
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Qualifications
Experience with hospitality systems (PMS, POS), networking, or AV equipment is preferred but not required.
Excellent organizational skills with attention to detail.
Ability to work with staff in all levels of the hotel to ensure the ultimate guest/colleague satisfaction.
Professional demeanor, with exceptional verbal, written, and electronic communication skills.
Must be flexible with scheduling. Weekends or on‑call may be required.
Ability to work in an agile environment.
Education / Experience
2 years of related IT experience.
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Your journey begins now!
At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues so that you can take comfort in our environment.
Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose.
The part-time I/T Analyst will support the technology needs of the property in the following ways:
Support, monitor, and maintain the property's Local Area Network (LAN) to ensure reliable connectivity for guest services, events, and internal operations.
Assist with the installation, configuration, and support of server-based systems and applications that enable front‑of‑house, back‑of‑house, and administrative functions.
Participate in system upgrades, patches, and technology migrations with minimal disruption to guest experiences and business operations.
Troubleshoot and resolve network, software, hardware, and audio‑visual (AV) issues in a timely, service‑oriented manner, escalating issues as appropriate.
Set up, configure, maintain, and break down AV equipment for meetings, conferences, weddings, and group programs, ensuring systems are fully operational prior to events.
Partner with hotel leadership, event staff, internal departments, and external vendors to deliver seamless technology support for guests, groups, and property operations.
Conduct regular walkthroughs of guest rooms, meeting spaces, public areas, and event venues to proactively identify and resolve technology or connectivity issues.
Provide courteous, professional technical support that aligns with hospitality service standards and enhances the overall guest experience.
Document technical issues, resolutions, and system changes in accordance with IT and property procedures.
Miraval is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
We thank you for your interest. Be well.
Miraval Berkshires offers:
World‑class resort
Awarded Fortune's 100 best companies to work for
Unlimited use of our fitness center, yoga classes, and lectures
Competitive pay
Positions with incentive & bonus packages
Tuition or wellness reimbursement
Employee discounts on all spa services and programming
Discounted and comped rates at Hyatt Hotels
Positions with flexible schedules
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Qualifications
Experience with hospitality systems (PMS, POS), networking, or AV equipment is preferred but not required.
Excellent organizational skills with attention to detail.
Ability to work with staff in all levels of the hotel to ensure the ultimate guest/colleague satisfaction.
Professional demeanor, with exceptional verbal, written, and electronic communication skills.
Must be flexible with scheduling. Weekends or on‑call may be required.
Ability to work in an agile environment.
Education / Experience
2 years of related IT experience.
#J-18808-Ljbffr