Front Office Receptionist & Night Audit | Hotel McCall
Columbia Hospitality, Mccall, ID, United States
Front Office Receptionist & Night Audit | Hotel McCall
Hotel McCall, 1101 N 3rd St., McCall, Idaho, United States of America
Job Description
Front Desk & Night Audit Agent | Hotel McCall
One night audit shift per week, and multiple swing shifts
Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast‑paced and dynamic environment, responsible for efficiently handling guest check‑in and check‑out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service‑related tasks to create unique and meaningful experiences for guests who can’t wait to return.
The Perks
*Eligibility of perks is dependent upon job status
Hourly Pay Range: $19 to $20 DOE
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you
People never forget how you made them feel. Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people‑first organization, ignited from the inside to succeed on the outside. We are a tight‑knit, inclusive, values‑driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What Success Looks Like
Your Impact
Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
Provides regular and on‑going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.
What You Bring
Minimum 1 year hospitality experience required, 2 years hotel/clerk experience strongly preferred.
Previous experience in cash handling and computerized Point of Sale system strongly preferred.
Strong written and verbal communication skills required; bi‑lingual skills preferred (English/Spanish).
Strong problem solving and conflict resolution skills.
Ability to understand and apply labor and industry‑specific laws and regulations.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Weekend/Holiday availability
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you’ll work
A historic gem in downtown McCall, this 1904 inn overlooks scenic Payette Lake. Lovingly rebuilt and renovated over the decades, Hotel McCall preserves its old‑west charm while serving as the cultural heart of the town.
Hotel McCall, 1101 N 3rd St., McCall, Idaho, United States of America
#J-18808-Ljbffr
Hotel McCall, 1101 N 3rd St., McCall, Idaho, United States of America
Job Description
Front Desk & Night Audit Agent | Hotel McCall
One night audit shift per week, and multiple swing shifts
Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast‑paced and dynamic environment, responsible for efficiently handling guest check‑in and check‑out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service‑related tasks to create unique and meaningful experiences for guests who can’t wait to return.
The Perks
*Eligibility of perks is dependent upon job status
Hourly Pay Range: $19 to $20 DOE
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you
People never forget how you made them feel. Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people‑first organization, ignited from the inside to succeed on the outside. We are a tight‑knit, inclusive, values‑driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What Success Looks Like
Your Impact
Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
Provides regular and on‑going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.
What You Bring
Minimum 1 year hospitality experience required, 2 years hotel/clerk experience strongly preferred.
Previous experience in cash handling and computerized Point of Sale system strongly preferred.
Strong written and verbal communication skills required; bi‑lingual skills preferred (English/Spanish).
Strong problem solving and conflict resolution skills.
Ability to understand and apply labor and industry‑specific laws and regulations.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Weekend/Holiday availability
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you’ll work
A historic gem in downtown McCall, this 1904 inn overlooks scenic Payette Lake. Lovingly rebuilt and renovated over the decades, Hotel McCall preserves its old‑west charm while serving as the cultural heart of the town.
Hotel McCall, 1101 N 3rd St., McCall, Idaho, United States of America
#J-18808-Ljbffr