Field Training & Support Engineer
Piper Companies, Mc Lean, VA, United States
Piper Companies
is seeking a proactive and seasoned
Field Training & Support Engineer
to serve as the technical cornerstone of our U.S. Customer Success organization working on-site in
Mclean, Virginia . You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety.
Responsibilities
Serve as a field training expert for new and existing clients
Deliver in-person and virtual training sessions tailored to client needs
Provide level-one technical support by troubleshooting and resolving issues remotely
Support client onboarding and ensure successful adoption of hardware technology
Maintain strong client relationships through effective communication and ongoing support
Qualifications
5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high‑tech hardware/software environment
Experience conducting hardware-based training in a professional or operational setting
Background in military training (weapons, radar, or similar systems) OR commercial/public safety training (law enforcement, taser, or security systems)
Proven experience in client-facing roles with strong interpersonal and communication skills
Familiarity with drone operation and flight principles
Compensation
Salary Range: $140,000 – $170,000 (depending on experience)
Comprehensive benefits package
This job opens for applications on [Insert Posting Date]. Applications will be accepted for at least 30 days from the posting date.
Keywords:
field training, training engineer, support engineer, hardware training, technical training, client training, field support, drone technology, UAV, counter-drone, troubleshooting, technical support, military training, law enforcement training, security systems, radar systems, client relations, onboarding, engineering support
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is seeking a proactive and seasoned
Field Training & Support Engineer
to serve as the technical cornerstone of our U.S. Customer Success organization working on-site in
Mclean, Virginia . You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety.
Responsibilities
Serve as a field training expert for new and existing clients
Deliver in-person and virtual training sessions tailored to client needs
Provide level-one technical support by troubleshooting and resolving issues remotely
Support client onboarding and ensure successful adoption of hardware technology
Maintain strong client relationships through effective communication and ongoing support
Qualifications
5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high‑tech hardware/software environment
Experience conducting hardware-based training in a professional or operational setting
Background in military training (weapons, radar, or similar systems) OR commercial/public safety training (law enforcement, taser, or security systems)
Proven experience in client-facing roles with strong interpersonal and communication skills
Familiarity with drone operation and flight principles
Compensation
Salary Range: $140,000 – $170,000 (depending on experience)
Comprehensive benefits package
This job opens for applications on [Insert Posting Date]. Applications will be accepted for at least 30 days from the posting date.
Keywords:
field training, training engineer, support engineer, hardware training, technical training, client training, field support, drone technology, UAV, counter-drone, troubleshooting, technical support, military training, law enforcement training, security systems, radar systems, client relations, onboarding, engineering support
#J-18808-Ljbffr