Field Service Tech I - Wickenburg or Prescott, AZ
Scientific Games, Phoenix, AZ, United States
Field Service Tech I - Wickenburg or Prescott, AZ
Position in Prescott, AZ and surrounding areas. If you enjoy speaking to customers and addressing their lottery machine service break‑fix, installation, and maintenance needs, we’d love to hear from you.
We’re hiring field service professionals, no lottery industry experience required. Scientific Games is a unique service company that prioritizes ensuring staff has all the tools and training to complete the job the first time.
Customer first focused , from customer service training to lottery equipment, company‑paid uniforms, shoes, mobile phone, competitive pay, company vehicle & tools, safety benefits, and excellent health, paid holidays and PTO, dental and vision benefits.
If we are a good fit, you will spend your days caring for customer needs, resolving equipment and communication concerns, performing new installations and preventive maintenance, identifying their lottery care needs, and making recommendations for best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.
You’ll learn about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, working with positive service professionals who help support you in achieving weekly service goals.
Job Duties:
Performs client‑site servicing, repair, survey and/or installation of company product(s).
May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.
Qualifications:
An understanding of and some experience with troubleshooting computer software and hardware technologies.
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
Promptly respond to customer/management request and feedback.
Proven self‑starter with motivation and ability.
Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
Ability to prepare and analyze reports to identify product failure trends and service ability issues.
Ability to lift, install and move large self‑service equipment (occasionally lift or move up to 50 pounds).
On occasion climbing ladders.
High School Diploma or equivalency.
Pass background check and a clean driving record.
Pass a AZ‑DOT written / driver skills requirements.
Pay Rate: $18.50/hour
Schedule: This role will work weekends on a rotating schedule every other weekend and will also require on‑call coverage for other areas if needed.
Education
Must have a high school diploma or equivalency.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. You are regularly required to sit, stand, walk, bend, use hands, operate a computer, and adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If the position requires field work, production or warehouse, using approved Personal Protective Equipment is mandatory.
Work Conditions
Scientific Games Corp. requires employees to meet regulatory and contractual requirements, including background investigations or security checks. As a prerequisite, you will consent to SG conducting due diligence/background investigation.
Able to obtain a DOT certification.
This position requires extensive driving to support the Northwest and Northern areas of Arizona.
This job description is intended to identify major responsibilities and requirements. The employee may be requested to perform other job‑related tasks than those stated above.
#J-18808-Ljbffr
Position in Prescott, AZ and surrounding areas. If you enjoy speaking to customers and addressing their lottery machine service break‑fix, installation, and maintenance needs, we’d love to hear from you.
We’re hiring field service professionals, no lottery industry experience required. Scientific Games is a unique service company that prioritizes ensuring staff has all the tools and training to complete the job the first time.
Customer first focused , from customer service training to lottery equipment, company‑paid uniforms, shoes, mobile phone, competitive pay, company vehicle & tools, safety benefits, and excellent health, paid holidays and PTO, dental and vision benefits.
If we are a good fit, you will spend your days caring for customer needs, resolving equipment and communication concerns, performing new installations and preventive maintenance, identifying their lottery care needs, and making recommendations for best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.
You’ll learn about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, working with positive service professionals who help support you in achieving weekly service goals.
Job Duties:
Performs client‑site servicing, repair, survey and/or installation of company product(s).
May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.
Qualifications:
An understanding of and some experience with troubleshooting computer software and hardware technologies.
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
Promptly respond to customer/management request and feedback.
Proven self‑starter with motivation and ability.
Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
Ability to prepare and analyze reports to identify product failure trends and service ability issues.
Ability to lift, install and move large self‑service equipment (occasionally lift or move up to 50 pounds).
On occasion climbing ladders.
High School Diploma or equivalency.
Pass background check and a clean driving record.
Pass a AZ‑DOT written / driver skills requirements.
Pay Rate: $18.50/hour
Schedule: This role will work weekends on a rotating schedule every other weekend and will also require on‑call coverage for other areas if needed.
Education
Must have a high school diploma or equivalency.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. You are regularly required to sit, stand, walk, bend, use hands, operate a computer, and adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If the position requires field work, production or warehouse, using approved Personal Protective Equipment is mandatory.
Work Conditions
Scientific Games Corp. requires employees to meet regulatory and contractual requirements, including background investigations or security checks. As a prerequisite, you will consent to SG conducting due diligence/background investigation.
Able to obtain a DOT certification.
This position requires extensive driving to support the Northwest and Northern areas of Arizona.
This job description is intended to identify major responsibilities and requirements. The employee may be requested to perform other job‑related tasks than those stated above.
#J-18808-Ljbffr