Claim Supervisor - Accident and Health (Hybrid or Remote)
Intact Insurance Group, Englewood, CO, United States
Claim Supervisor - Accident and Health (Hybrid or Remote)
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
We are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for a Claim Supervisor to join our Accident and Health team located in Denver, CO; Morristown, NJ or Plymouth, MN office on a hybrid schedule, but open to remotely within the United States if not located near an Intact office. The Claim Supervisor is responsible for the supervision of claim representatives, both inside and/or outside to ensure appropriate claim handling and outcomes. Develops plans, analyzes results and oversees daily work of direct reports. Reviews and provides technical direction or recommendations on claims of various complexity and exposure. Monitors claim quality, customer feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction and achievement of objectives. May do the work of subordinates as required. Some of the Claim Supervisor responsibilities include but are not limited to:
Supervises day-to-day activities and priorities of claims staff including the management of claims assignments and ongoing guidance of specialty claim files.
Ensures execution of claim handling strategies; including appropriate determination of coverage, liability and damages.
Monitors reserving activity to ensure compliance with corporate policy.
Reviews and documents recommendations for claim disposition; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
Monitors vendors, independent adjusters and appraisers to ensure service quality.
Manages unit staffing issues; including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross‑training plans.
Stays abreast of state license requirements for staff and ensures continuing education as required.
Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
Anticipates and meets all customer needs (internal and external).
The expertise you bring
Bachelor’s degree or equivalent experience required.
Minimum of 5-7 years of General Liability and Auto Bodily Injury claims experience, with 1-3 years of supervisory experience.
Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $90,000 - $127,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $113,000 - $132,000. In addition to base salary, full‑time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:
Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
We are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for a Claim Supervisor to join our Accident and Health team located in Denver, CO; Morristown, NJ or Plymouth, MN office on a hybrid schedule, but open to remotely within the United States if not located near an Intact office. The Claim Supervisor is responsible for the supervision of claim representatives, both inside and/or outside to ensure appropriate claim handling and outcomes. Develops plans, analyzes results and oversees daily work of direct reports. Reviews and provides technical direction or recommendations on claims of various complexity and exposure. Monitors claim quality, customer feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction and achievement of objectives. May do the work of subordinates as required. Some of the Claim Supervisor responsibilities include but are not limited to:
Supervises day-to-day activities and priorities of claims staff including the management of claims assignments and ongoing guidance of specialty claim files.
Ensures execution of claim handling strategies; including appropriate determination of coverage, liability and damages.
Monitors reserving activity to ensure compliance with corporate policy.
Reviews and documents recommendations for claim disposition; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
Monitors vendors, independent adjusters and appraisers to ensure service quality.
Manages unit staffing issues; including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross‑training plans.
Stays abreast of state license requirements for staff and ensures continuing education as required.
Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
Anticipates and meets all customer needs (internal and external).
The expertise you bring
Bachelor’s degree or equivalent experience required.
Minimum of 5-7 years of General Liability and Auto Bodily Injury claims experience, with 1-3 years of supervisory experience.
Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $90,000 - $127,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $113,000 - $132,000. In addition to base salary, full‑time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:
Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr