Patient Services Representative (PSR) - Bon Secours Pelham Road Medical Plaza
Bon Secours Mercy Health, Greenville, SC, United States
Bon Secours
We are a faith-based, patient-focused organization dedicated to enhancing the health and well-being of all people through exceptional patient care.
Patient Services Representative – Bon Secours Pelham Road Medical Plaza
Job Summary
The Patient Services Representative is the first line of quality service to our patients and community. Responsibilities include processing patient registration, verifying demographics, obtaining insurance cards and patient identification, scheduling appointments, transcribing orders, explaining financial options, and updating medical records accurately and efficiently. The role provides excellent customer service and may cover other physician practice locations as needed.
Essential Functions
Serves as the primary point of contact between patients and physician practices.
Provides strong communication and customer service skills by greeting patients in a respectful manner.
Answers internal and external calls, routes calls, schedules patients, and enters necessary information into the computer system accurately and promptly.
Processes patients in practice as they present for appointments.
Troubleshoots and resolves problems promptly, maintaining patient flow and informing supervisor of any issues.
Processes admission paperwork, verifies insurance, secures, completes and verifies all pertinent patient demographic and insurance information, and corrects registration errors as needed.
Records time indicators for lobby wait times.
Calculates patient liabilities and actively collects and processes payments.
Reconciles cash drawer at the end of the day.
Performs charge entry for external services such as nursing homes.
Schedules referrals or follow‑up appointments, assists with online scheduling and MyChart.
Obtains necessary referrals and records them on the tracking tool (referral/consults).
Obtains proper authorizations and pre‑certifications for all procedures, if applicable.
Pulls patient charts as needed, files and maintains information as per policy.
Verifies prescription benefits in the electronic health record per protocol.
Refers patients to financial counselors when additional counseling or payment arrangements are needed; completes accounts in revenue cycle software.
Education
High School Diploma or GED (required)
Licensure/Certification
None
Experience
Prior experience in patient registration/healthcare (preferred)
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
Tuition assistance, professional development and continuing education support.
EEO Statement
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, protected veteran status, or disability. If you require a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team.
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We are a faith-based, patient-focused organization dedicated to enhancing the health and well-being of all people through exceptional patient care.
Patient Services Representative – Bon Secours Pelham Road Medical Plaza
Job Summary
The Patient Services Representative is the first line of quality service to our patients and community. Responsibilities include processing patient registration, verifying demographics, obtaining insurance cards and patient identification, scheduling appointments, transcribing orders, explaining financial options, and updating medical records accurately and efficiently. The role provides excellent customer service and may cover other physician practice locations as needed.
Essential Functions
Serves as the primary point of contact between patients and physician practices.
Provides strong communication and customer service skills by greeting patients in a respectful manner.
Answers internal and external calls, routes calls, schedules patients, and enters necessary information into the computer system accurately and promptly.
Processes patients in practice as they present for appointments.
Troubleshoots and resolves problems promptly, maintaining patient flow and informing supervisor of any issues.
Processes admission paperwork, verifies insurance, secures, completes and verifies all pertinent patient demographic and insurance information, and corrects registration errors as needed.
Records time indicators for lobby wait times.
Calculates patient liabilities and actively collects and processes payments.
Reconciles cash drawer at the end of the day.
Performs charge entry for external services such as nursing homes.
Schedules referrals or follow‑up appointments, assists with online scheduling and MyChart.
Obtains necessary referrals and records them on the tracking tool (referral/consults).
Obtains proper authorizations and pre‑certifications for all procedures, if applicable.
Pulls patient charts as needed, files and maintains information as per policy.
Verifies prescription benefits in the electronic health record per protocol.
Refers patients to financial counselors when additional counseling or payment arrangements are needed; completes accounts in revenue cycle software.
Education
High School Diploma or GED (required)
Licensure/Certification
None
Experience
Prior experience in patient registration/healthcare (preferred)
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
Tuition assistance, professional development and continuing education support.
EEO Statement
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, protected veteran status, or disability. If you require a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team.
#J-18808-Ljbffr