Automotive Technician
Mercedes Benz of Little Rock, Conway, AR, United States
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth. With six locations in the Natural State (Arkansas), opportunities abound!
POSITION SUMMARY
An Automotive Technician, often called Service Tech, will maintain, inspect, and repair vehicles within the service bay. Provides accurate information to service manager and service advisors, concerning vehicles that are processed through the company for business purposes.
ESSENTIAL DUTIES
Perform vehicle repair, multi-point inspection, and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
Complete system diagnostics and full automotive troubleshooting and testing
Communicate with parts department and service advisors regularly to effectively manage production and customer communication
Diagnose the cause of any malfunction and perform repair, if authorized by the Customer
Make appropriate recommendations to ensure safety and reliability of customer vehicles
Document work performed on each vehicle on the repair order
Maintain an inventory of normal technician's tools not normally inventoried by the service department as special tools
Keep aware of factory technical bulletins and participating in factory-sponsored training classes as appropriate
Road-test vehicles to ensure quality work as needed
Communicate directly with service advisors regarding the status of the service work
Comply with company safety policies and procedures
Efficient and accurate work in accordance with dealerships and factory standards
Continuously learn new technical information and techniques
Attend technician training courses, as requested by service manager
May be asked to train and/or mentor other coworkers, as needed
May be asked to speak with or ride with customers, if authorized by supervisor
Conduct business in an ethical and professional manner
Performs other job-related duties and responsibilities as may be assigned from time to time
ADDITIONAL RESPONSIBILITIES
Maintain professional appearance in accordance with the employee handbook
Maintain an organized, safe, and clean shop area
Expected to arrive to work on time and work required shift
Follow instructions from supervisor
Interact effectively with co-workers
Receive feedback from supervisor in a positive manner
QUALIFICATIONS
Work experience within the related job duties assigned; 2+ years’ experience as an automotive technician preferred.
Demonstrates knowledge in area of service for automotive technicians
Additional certifications may be required, such as ASE Certification, etc.
A-level qualifications, including Diagnostic, Electrical and Engine Repair
Broad knowledge of new vehicle technologies
Ambitious, hardworking presence in a team environment
Basic computer skills
Positive, friendly attitude, along with a customer service mentality
Ability to collaborate effectively and to operate electronic diagnostic equipment
Ability to learn new technology, repair and service procedures and specifications
EDUCATION
High school diploma or equivalent. See qualifications above for further education requirements.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee is regularly required to stand and walk. Frequently required to climb; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently expected to test drive customer vehicles, however the normal day-to-day operations will be conducted in a professional service bay area. The noise level in the work environment is usually moderate.
PRE-EMPLOYMENT SCREENING
Motor vehicle record, drug screen, and background checks required
WHAT WE OFFER
Medical, Dental and Life Insurance
Vision Insurance
Short term and long-term disability
401K
Paid time off
Closed on Sundays
The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will”, which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.
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POSITION SUMMARY
An Automotive Technician, often called Service Tech, will maintain, inspect, and repair vehicles within the service bay. Provides accurate information to service manager and service advisors, concerning vehicles that are processed through the company for business purposes.
ESSENTIAL DUTIES
Perform vehicle repair, multi-point inspection, and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
Complete system diagnostics and full automotive troubleshooting and testing
Communicate with parts department and service advisors regularly to effectively manage production and customer communication
Diagnose the cause of any malfunction and perform repair, if authorized by the Customer
Make appropriate recommendations to ensure safety and reliability of customer vehicles
Document work performed on each vehicle on the repair order
Maintain an inventory of normal technician's tools not normally inventoried by the service department as special tools
Keep aware of factory technical bulletins and participating in factory-sponsored training classes as appropriate
Road-test vehicles to ensure quality work as needed
Communicate directly with service advisors regarding the status of the service work
Comply with company safety policies and procedures
Efficient and accurate work in accordance with dealerships and factory standards
Continuously learn new technical information and techniques
Attend technician training courses, as requested by service manager
May be asked to train and/or mentor other coworkers, as needed
May be asked to speak with or ride with customers, if authorized by supervisor
Conduct business in an ethical and professional manner
Performs other job-related duties and responsibilities as may be assigned from time to time
ADDITIONAL RESPONSIBILITIES
Maintain professional appearance in accordance with the employee handbook
Maintain an organized, safe, and clean shop area
Expected to arrive to work on time and work required shift
Follow instructions from supervisor
Interact effectively with co-workers
Receive feedback from supervisor in a positive manner
QUALIFICATIONS
Work experience within the related job duties assigned; 2+ years’ experience as an automotive technician preferred.
Demonstrates knowledge in area of service for automotive technicians
Additional certifications may be required, such as ASE Certification, etc.
A-level qualifications, including Diagnostic, Electrical and Engine Repair
Broad knowledge of new vehicle technologies
Ambitious, hardworking presence in a team environment
Basic computer skills
Positive, friendly attitude, along with a customer service mentality
Ability to collaborate effectively and to operate electronic diagnostic equipment
Ability to learn new technology, repair and service procedures and specifications
EDUCATION
High school diploma or equivalent. See qualifications above for further education requirements.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee is regularly required to stand and walk. Frequently required to climb; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently expected to test drive customer vehicles, however the normal day-to-day operations will be conducted in a professional service bay area. The noise level in the work environment is usually moderate.
PRE-EMPLOYMENT SCREENING
Motor vehicle record, drug screen, and background checks required
WHAT WE OFFER
Medical, Dental and Life Insurance
Vision Insurance
Short term and long-term disability
401K
Paid time off
Closed on Sundays
The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will”, which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.
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