Service Technician
Siddons-Martin Emergency Group, Arroyo Colorado Estates, TX, United States
EDINBURG SHOP, 700 Independence Dr, Edinburg, Texas, United States of America
Employee-owned company!
Company Sponsored Benefits
Disability, Accident and Hospital Indemnity Insurance
Telehealth
Voluntary Life Insurance
Voluntary Critical Illness
401K with Employer Match
Paid Holidays and Paid Time Off
Company Paid Benefits
Basic Life & AD&D, Critical Illness
Verizon Wireless Company Discount (eligibility requirements)
Summary
The Service Technician is responsible for the service and repair of all fire apparatus equipment, troubleshooting, analysis of apparatus failure, and keeping apparatus and equipment in a high level of service and safety.
Duties and Responsibilities
Enforce all company policies as defined in the SMEG Company Handbook
Interact with entire service staff
Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
Maintain neat and professional personal appearance at all times
Perform proper and accurate vehicle diagnosis, services and repairs
Perform quality repairs and services in a timely manner
Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
Participate in quality check process with Shop Foreman and Assistant Manager(s)
Understanding of productivity goals and review for areas in need of improvement
Follow company processes and procedures as defined in the SMEG operations manual
Participate in morning meetings with service staff to plan the day
Maintain accurate, timely and legible company designed reports and paperwork
Notice and report potential problem areas to management before they arise
Maintain a successful working relationship with Pierce Manufacturing personnel
Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
Responsible for responsive/timely travel to designated sites and locations as directed/scheduled
Qualifications
The Shop Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
Must be willing to travel to other site locations and stations as needed.
Experience within Fire and Emergency related industry
Must work towards obtaining both EVT Master Tech and Pierce Master Technician status
Proven track record of success
Excellent communication skills both verbal and written
Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
Possess exceptional leadership and motivational skills
Dedication to customer service and business success
Ability to engage in and maintain positive relationships with employees and customers
Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
Education and/or Experience
High School Diploma or GED
2+ years with experience in an automotive service related industry and/or technical school certificate.
Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations
EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Employee-owned company!
Company Sponsored Benefits
Disability, Accident and Hospital Indemnity Insurance
Telehealth
Voluntary Life Insurance
Voluntary Critical Illness
401K with Employer Match
Paid Holidays and Paid Time Off
Company Paid Benefits
Basic Life & AD&D, Critical Illness
Verizon Wireless Company Discount (eligibility requirements)
Summary
The Service Technician is responsible for the service and repair of all fire apparatus equipment, troubleshooting, analysis of apparatus failure, and keeping apparatus and equipment in a high level of service and safety.
Duties and Responsibilities
Enforce all company policies as defined in the SMEG Company Handbook
Interact with entire service staff
Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
Maintain neat and professional personal appearance at all times
Perform proper and accurate vehicle diagnosis, services and repairs
Perform quality repairs and services in a timely manner
Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
Participate in quality check process with Shop Foreman and Assistant Manager(s)
Understanding of productivity goals and review for areas in need of improvement
Follow company processes and procedures as defined in the SMEG operations manual
Participate in morning meetings with service staff to plan the day
Maintain accurate, timely and legible company designed reports and paperwork
Notice and report potential problem areas to management before they arise
Maintain a successful working relationship with Pierce Manufacturing personnel
Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
Responsible for responsive/timely travel to designated sites and locations as directed/scheduled
Qualifications
The Shop Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
Must be willing to travel to other site locations and stations as needed.
Experience within Fire and Emergency related industry
Must work towards obtaining both EVT Master Tech and Pierce Master Technician status
Proven track record of success
Excellent communication skills both verbal and written
Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
Possess exceptional leadership and motivational skills
Dedication to customer service and business success
Ability to engage in and maintain positive relationships with employees and customers
Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
Education and/or Experience
High School Diploma or GED
2+ years with experience in an automotive service related industry and/or technical school certificate.
Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations
EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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