Assistant Front Office Manager
Hispanic Alliance for Career Enhancement, Incline Village, NV, United States
At Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences. Nestled on the shores of Lake Tahoe and surrounded by the Sierra Nevada mountains, Hyatt Regency Lake Tahoe offers an exceptional destination for both guests and colleagues. Hyatt is a place where high expectations aren't just met— they're exceeded.
The Role
The Assistant Front Office Manager plays a key leadership role in ensuring the efficient and guest-focused operation of the Front Office. This position provides oversight of guest services, front desk operations, colleague performance, cash handling procedures, and daily logistics. The ideal candidate will support a culture of excellence, foster a welcoming environment, and be a hands‑on leader who ensures smooth daily operations and exceptional guest experiences.
Key Responsibilities
Oversee daily Front Office operations including check‑in/check‑out, room assignments, guest requests, and service recovery
Support and coach Front Desk Agents, Night Auditors, and Guest Experience colleagues to deliver consistent, high‑quality service
Assist with training, onboarding, and development of front office colleagues
Monitor and ensure adherence to cash handling policies and front desk procedures
Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction
Maintain accurate records of shifts, audits, guest feedback, and colleague performance
Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs
Lead by example in providing genuine hospitality and professional guest interactions
Respond to guest concerns and follow through to resolution in a timely and courteous manner
Participate in departmental meetings, shift briefings, and hotel-wide communication efforts
Qualifications
A true desire to satisfy the needs of others in a fast‑paced, guest‑facing environment
Refined verbal and written communication skills
Minimum of one year previous Front Office supervisory experience preferred
Working knowledge of front office systems and procedures; Hyatt experience strongly preferred
Strong organizational and leadership skills
Ability to work a flexible schedule including weekends, evenings, and holidays
Colleague Benefits Include
Health, dental, and vision insurance
401(k) with company match
12 complimentary room nights at Hyatt hotels worldwide each year
Discounted room rates for colleagues and their friends & family
Free colleague meals during shifts
Wellness and tuition reimbursement up to $2,000 per year
Access to Hyatt's Employee Assistance Program
Opportunities for growth, advancement, and continued training
Our Values
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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The Role
The Assistant Front Office Manager plays a key leadership role in ensuring the efficient and guest-focused operation of the Front Office. This position provides oversight of guest services, front desk operations, colleague performance, cash handling procedures, and daily logistics. The ideal candidate will support a culture of excellence, foster a welcoming environment, and be a hands‑on leader who ensures smooth daily operations and exceptional guest experiences.
Key Responsibilities
Oversee daily Front Office operations including check‑in/check‑out, room assignments, guest requests, and service recovery
Support and coach Front Desk Agents, Night Auditors, and Guest Experience colleagues to deliver consistent, high‑quality service
Assist with training, onboarding, and development of front office colleagues
Monitor and ensure adherence to cash handling policies and front desk procedures
Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction
Maintain accurate records of shifts, audits, guest feedback, and colleague performance
Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs
Lead by example in providing genuine hospitality and professional guest interactions
Respond to guest concerns and follow through to resolution in a timely and courteous manner
Participate in departmental meetings, shift briefings, and hotel-wide communication efforts
Qualifications
A true desire to satisfy the needs of others in a fast‑paced, guest‑facing environment
Refined verbal and written communication skills
Minimum of one year previous Front Office supervisory experience preferred
Working knowledge of front office systems and procedures; Hyatt experience strongly preferred
Strong organizational and leadership skills
Ability to work a flexible schedule including weekends, evenings, and holidays
Colleague Benefits Include
Health, dental, and vision insurance
401(k) with company match
12 complimentary room nights at Hyatt hotels worldwide each year
Discounted room rates for colleagues and their friends & family
Free colleague meals during shifts
Wellness and tuition reimbursement up to $2,000 per year
Access to Hyatt's Employee Assistance Program
Opportunities for growth, advancement, and continued training
Our Values
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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