Coordinator, Customer Support
JBT Marel, Lakeland, FL, United States
As a Customer Service Representative at JBT Marel Corporation, you will report to the Customer Service Manager within the Customer Care North America team. Your role is to support internal and external customers by providing product and service information, resolving issues, and ensuring a high level of customer satisfaction.
On a Given Day, You May
Respond to customer inquiries by phone, email, and chat.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues by identifying problems and determining the best solutions.
Provide quotes, process orders, returns, and exchanges.
Maintain detailed records of customer interactions, transactions, and feedback.
Follow‑up and track status performance on all assigned parts estimates/proposals, technical inquiries, orders and shipments to provide excellent customer service.
Manage assigned parts projects from inquiry to installation.
Collaborate with other departments to ensure customer needs are met and issues are resolved.
Participate in training sessions to stay updated on product knowledge and customer service best practices.
Help develop and implement customer service procedures.
Monitor customer satisfaction and provide feedback to management for continuous improvement.
Requirements For The Role
3+ years of experience in a customer service role.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Experience interpreting and responding to customer requests.
Experience providing detailed troubleshooting and resolutions to users.
Handle difficult customers and situations with empathy.
You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location
You will report onsite to 400 Fairway Ave, Lakeland, Florida 33801 and are expected to travel approximately 25% of the time (United States only).
Benefits & Compensation
Day‑1 benefits including medical, dental, life insurance, short‑term and long‑term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity, Equity, Inclusion, and Belonging. JBT Marel values DEIB as a fundamental and business‑critical goal.
Equal Opportunity Employment
JBT Marel Corporation provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process.
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On a Given Day, You May
Respond to customer inquiries by phone, email, and chat.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues by identifying problems and determining the best solutions.
Provide quotes, process orders, returns, and exchanges.
Maintain detailed records of customer interactions, transactions, and feedback.
Follow‑up and track status performance on all assigned parts estimates/proposals, technical inquiries, orders and shipments to provide excellent customer service.
Manage assigned parts projects from inquiry to installation.
Collaborate with other departments to ensure customer needs are met and issues are resolved.
Participate in training sessions to stay updated on product knowledge and customer service best practices.
Help develop and implement customer service procedures.
Monitor customer satisfaction and provide feedback to management for continuous improvement.
Requirements For The Role
3+ years of experience in a customer service role.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Experience interpreting and responding to customer requests.
Experience providing detailed troubleshooting and resolutions to users.
Handle difficult customers and situations with empathy.
You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location
You will report onsite to 400 Fairway Ave, Lakeland, Florida 33801 and are expected to travel approximately 25% of the time (United States only).
Benefits & Compensation
Day‑1 benefits including medical, dental, life insurance, short‑term and long‑term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity, Equity, Inclusion, and Belonging. JBT Marel values DEIB as a fundamental and business‑critical goal.
Equal Opportunity Employment
JBT Marel Corporation provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process.
#J-18808-Ljbffr