HVAC TB Customer Support Coordinator
Johnson Controls, Inc., Roanoke, VA, United States
Benefits
Competitive pay.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.
Extensive product and on‑the‑job/cross‑training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
Company vehicle, tools, and equipment provided to complete all jobs.
Scheduling and management support.
JCI Employee discount programs (The Loop by Perk Spot).
Responsibilities
Under general supervision, coordinates employee safety statistics, tracks safety training, tracks and manages truck inventory counts, generates on‑call schedules, assists with customer surveys, and follows up on connected system’s needs. Works with CRC to schedule customer service requests, from initiation to service completion, and maximizes technical resource productivity and profitability by efficiently scheduling and dispatching technicians with guidance from the Service and Technical Team Leaders. Generates and tracks customer orders, processes shipments, tracks branch and vehicle inventories, sets up new customer accounts, and works with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost‑effective manner.
How you will do it
Parts Ordering/PO Creation Support
Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing.
Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as‑needed basis.
The CSC will update the Special Handling field with the date the parts were …
RMAs
Update the on‑call list.
Supply Chain Finance
Various Report Tracking (Fire Alarm Inspection Papers)
Send quotes to customer.
Secure PO for deficiency quotes.
Maintain Customer Bill to Account Information.
Ensure Specialty tools have been returned.
AR and AP tasking as directed by the service leaders
Request and Send out Certificates of Insurance (COI)
New Truck Creations
Close Inventory Trunks
Vendor Set‑up
Global Preferred Supplier List
Fleet
Uniforms
Required Qualifications
High school diploma or equivalent. Associate of Arts Degree or College degree preferred.
5 years of administrative experience with a background in Sales, Operations, and/or Administration.
Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
Experience in a call center environment preferred.
Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.
Highly motivated self‑starter with an eye for detail and excellent attendance/ability to work designated hours.
Desire to learn and work independently with minimal supervision.
Able to communicate effectively with all levels of end‑users in a patient and friendly way to address questions/problems.
Ability to multi‑task and establish work priorities.
Able to influence diverse teams to accomplish tasks/goals.
Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.
Salary
HIRING HOURLY RANGE: $21-$25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.
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Competitive pay.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.
Extensive product and on‑the‑job/cross‑training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
Company vehicle, tools, and equipment provided to complete all jobs.
Scheduling and management support.
JCI Employee discount programs (The Loop by Perk Spot).
Responsibilities
Under general supervision, coordinates employee safety statistics, tracks safety training, tracks and manages truck inventory counts, generates on‑call schedules, assists with customer surveys, and follows up on connected system’s needs. Works with CRC to schedule customer service requests, from initiation to service completion, and maximizes technical resource productivity and profitability by efficiently scheduling and dispatching technicians with guidance from the Service and Technical Team Leaders. Generates and tracks customer orders, processes shipments, tracks branch and vehicle inventories, sets up new customer accounts, and works with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost‑effective manner.
How you will do it
Parts Ordering/PO Creation Support
Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing.
Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as‑needed basis.
The CSC will update the Special Handling field with the date the parts were …
RMAs
Update the on‑call list.
Supply Chain Finance
Various Report Tracking (Fire Alarm Inspection Papers)
Send quotes to customer.
Secure PO for deficiency quotes.
Maintain Customer Bill to Account Information.
Ensure Specialty tools have been returned.
AR and AP tasking as directed by the service leaders
Request and Send out Certificates of Insurance (COI)
New Truck Creations
Close Inventory Trunks
Vendor Set‑up
Global Preferred Supplier List
Fleet
Uniforms
Required Qualifications
High school diploma or equivalent. Associate of Arts Degree or College degree preferred.
5 years of administrative experience with a background in Sales, Operations, and/or Administration.
Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
Experience in a call center environment preferred.
Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.
Highly motivated self‑starter with an eye for detail and excellent attendance/ability to work designated hours.
Desire to learn and work independently with minimal supervision.
Able to communicate effectively with all levels of end‑users in a patient and friendly way to address questions/problems.
Ability to multi‑task and establish work priorities.
Able to influence diverse teams to accomplish tasks/goals.
Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.
Salary
HIRING HOURLY RANGE: $21-$25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.
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