Medical Receptionist Dermatology
Ducharme Dermatology, Clive, IA, United States
DUTIES AND RESPONSIBILITIES
Greet and check in/out patients
Assist patients with kiosk check-in and provide, if necessary, paper check-in forms
Ensure patient demographic and financial information is up-to-date and accurate
Capture and/or confirm patient insurance information at the time of the appointment booking and at time of check-in
Ensure that patient copay, deductible and coinsurance information is accurate and up-to-date at the time of check-in
Politely ensure patient copays are paid before appointments and that any applicable co-insurance or deductibles are paid either at check-in (if possible) or at check-out
Tabulate balances and collect payment for product or service sales and post payments to patient accounts
MANAGE COMMUNICATIONS WITH PATIENTS AND OTHERS
Promptly and politely answer inbound telephone calls from patients, referring clinics, insurance companies, and other callers
Monitor voicemails and emails and ensure all patient and other inquiries are promptly returned
Monitor and manage faxes, ensuring manager and nurses notified of any relevant faxes and that referrals faxes are logged and entered into EMR
As needed, fax patient referral letters and pathology reports to referring clinics and providers
ASSIST WITH GENERAL OFFICE ADMINISTRATION
Ensure waiting area is tidy and that drink station is stocked and clean
Ensure patient restroom is tidy and stocked
Ensure breakroom is stocked
Wash and fold clinic-related laundry
Monitor and order office, medical or other general supplies
Ensure clinic garbage cans are routinely emptied into rolling can and that rolling can is put out to street each week
ASSIST WITH PATIENT CARE AND OTHER MEDICAL DUTIES AS NEEDED
Assist and direct patients with preparation for certain lab tests and chemical peels
Assist patients with light therapy treatments
Work with nurses or doctor on processing any insurance inquiries (prior authorizations), pharmacy questions or other
Clean medical instruments with autoclave and make up instrument packs
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Greet and check in/out patients
Assist patients with kiosk check-in and provide, if necessary, paper check-in forms
Ensure patient demographic and financial information is up-to-date and accurate
Capture and/or confirm patient insurance information at the time of the appointment booking and at time of check-in
Ensure that patient copay, deductible and coinsurance information is accurate and up-to-date at the time of check-in
Politely ensure patient copays are paid before appointments and that any applicable co-insurance or deductibles are paid either at check-in (if possible) or at check-out
Tabulate balances and collect payment for product or service sales and post payments to patient accounts
MANAGE COMMUNICATIONS WITH PATIENTS AND OTHERS
Promptly and politely answer inbound telephone calls from patients, referring clinics, insurance companies, and other callers
Monitor voicemails and emails and ensure all patient and other inquiries are promptly returned
Monitor and manage faxes, ensuring manager and nurses notified of any relevant faxes and that referrals faxes are logged and entered into EMR
As needed, fax patient referral letters and pathology reports to referring clinics and providers
ASSIST WITH GENERAL OFFICE ADMINISTRATION
Ensure waiting area is tidy and that drink station is stocked and clean
Ensure patient restroom is tidy and stocked
Ensure breakroom is stocked
Wash and fold clinic-related laundry
Monitor and order office, medical or other general supplies
Ensure clinic garbage cans are routinely emptied into rolling can and that rolling can is put out to street each week
ASSIST WITH PATIENT CARE AND OTHER MEDICAL DUTIES AS NEEDED
Assist and direct patients with preparation for certain lab tests and chemical peels
Assist patients with light therapy treatments
Work with nurses or doctor on processing any insurance inquiries (prior authorizations), pharmacy questions or other
Clean medical instruments with autoclave and make up instrument packs
#J-18808-Ljbffr