Licensed Retail Third Key Dispensing Optician
VisionWorks, Murfreesboro, TN, United States
Summary:
State Licensed Optician assigned primarily to the retail floor. Sell eyewear products and services utilizing the SERVE selling strategy to Super Serve the Customer's needs. In addition to selling, the associate will handle routine supervisory functions such as open/close duties, transaction approvals, and customer problem resolution.
Essential Responsibilities
Complete retail final inspection of all eyewear and dispense eyewear to ensure accuracy of prescription, fit and comfort to include the dispense with the 7-Point Quality Check.
Answer telephone promptly and professionally or provide a prompt greeting and obtain prescription for in-store customers. Be able to provide basic information such as starting price points for lenses, current in-store promotions, Doctor's phone number, Unbeatable Price Guarantee, invite them into the store and thank them for calling.
Identify customers needs through Lifestyle selling techniques and match frame to customers face shape and prescription, and utilize the Lens Selling Kit to educate the customer throughout the sales process to increase knowledge of available lens options.
Stock, clean, and straighten displays; clean and organize the entire store, ensure frames are ticketed properly.
Adjust and repair eyewear and process defective, spoiled, and cannibalized frames.
Complete Company required training programs.
Follow Company safety rules and standards.
Perform all opening procedures to include making a timely and accurate bank deposit, verify cash on hand, open POS system and sign and file POS reports.
Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.
Contact a member of the management team regarding any associate issues that involve Progressive Discipline.
Refer customer service issues that cannot be solved to the next scheduled member of the management team.
Other duties as assigned by management to include cross training.
Experience/Education
One (1) year of related experience
HS diploma, GED or equivalent related job experience
Optician's State License required
Additional Requirements
Communication, interpersonal and negotiation skills
Ability to read, analyze and interpret insurance forms and prescriptions
Mental/Physical Requirements
Work changing schedules to meet business demands
Work inside location
Strong organizational skills
Speak clearly and effectively
Calculate and manipulate numbers/data
Read English
Problem solve/reasoning
Meet customer expectations
Work under stress with interruptions and deadlines
Follow procedures and instructions
Use computer effectively and view computer screen
Exhibit empathy in all interactions
Bend and stoop continuously
Reach above shoulder continuously
Training Requirements (where applicable)
Complete company required training within appropriate timelines
Cross training in all departments as needed
Essential Responsibilities related to Behavioral Characteristics
Must be detail orientated and well organized.
Must be able to communicate clearly and effectively with other associates and clients.
Must be energetic and self-motivated.
Must be a team player.
Must be able to problem solve.
Must work onsite and participate in interactive onsite meetings on a regular and predictable basis
Must have the ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.
Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.
Pay Range: $21.08 - 29.73 per hour
Job Type: Full Time
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.
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State Licensed Optician assigned primarily to the retail floor. Sell eyewear products and services utilizing the SERVE selling strategy to Super Serve the Customer's needs. In addition to selling, the associate will handle routine supervisory functions such as open/close duties, transaction approvals, and customer problem resolution.
Essential Responsibilities
Complete retail final inspection of all eyewear and dispense eyewear to ensure accuracy of prescription, fit and comfort to include the dispense with the 7-Point Quality Check.
Answer telephone promptly and professionally or provide a prompt greeting and obtain prescription for in-store customers. Be able to provide basic information such as starting price points for lenses, current in-store promotions, Doctor's phone number, Unbeatable Price Guarantee, invite them into the store and thank them for calling.
Identify customers needs through Lifestyle selling techniques and match frame to customers face shape and prescription, and utilize the Lens Selling Kit to educate the customer throughout the sales process to increase knowledge of available lens options.
Stock, clean, and straighten displays; clean and organize the entire store, ensure frames are ticketed properly.
Adjust and repair eyewear and process defective, spoiled, and cannibalized frames.
Complete Company required training programs.
Follow Company safety rules and standards.
Perform all opening procedures to include making a timely and accurate bank deposit, verify cash on hand, open POS system and sign and file POS reports.
Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.
Contact a member of the management team regarding any associate issues that involve Progressive Discipline.
Refer customer service issues that cannot be solved to the next scheduled member of the management team.
Other duties as assigned by management to include cross training.
Experience/Education
One (1) year of related experience
HS diploma, GED or equivalent related job experience
Optician's State License required
Additional Requirements
Communication, interpersonal and negotiation skills
Ability to read, analyze and interpret insurance forms and prescriptions
Mental/Physical Requirements
Work changing schedules to meet business demands
Work inside location
Strong organizational skills
Speak clearly and effectively
Calculate and manipulate numbers/data
Read English
Problem solve/reasoning
Meet customer expectations
Work under stress with interruptions and deadlines
Follow procedures and instructions
Use computer effectively and view computer screen
Exhibit empathy in all interactions
Bend and stoop continuously
Reach above shoulder continuously
Training Requirements (where applicable)
Complete company required training within appropriate timelines
Cross training in all departments as needed
Essential Responsibilities related to Behavioral Characteristics
Must be detail orientated and well organized.
Must be able to communicate clearly and effectively with other associates and clients.
Must be energetic and self-motivated.
Must be a team player.
Must be able to problem solve.
Must work onsite and participate in interactive onsite meetings on a regular and predictable basis
Must have the ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.
Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.
Pay Range: $21.08 - 29.73 per hour
Job Type: Full Time
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.
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