Guest Service Associate - Front Office, Holiday Inn Express Bengaluru Yeshwantpu

Front Desk Operations

Welcome guests warmly and ensure a smooth check-in and check-out process

Provide accurate information about hotel services, facilities, and local attractions

Handle guest queries, requests, and complaints promptly and professionally

Ensure a positive first and last impression for all guests

2. Front Desk Operations

Manage reservations, room assignments, and billing procedures

Maintain proper records in the Property Management System (PMS)

Coordinate with housekeeping for room readiness and special requests

Ensure lobby and front desk area is clean and presentable

3. Service Standards

Follow IHG / Holiday Inn Express brand standards and SOPs

Maintain grooming and hygiene standards at all times

Deliver consistent and high-quality guest service

4. Communication

Coordinate with other departments (Housekeeping, Engineering, F&B) for guest needs

Report any issues or guest feedback to the supervisor

Maintain clear and professional communication with guests and team members

Handle cash, card transactions, and billing accurately

Ensure compliance with financial procedures and audit requirements

Strong communication and interpersonal skills

Customer-focused attitude

Basic computer knowledge (PMS preferred)

Problem-solving ability

Ability to work in shifts

Qualifications:

Graduate / Diploma in Hotel Management preferred

Freshers or candidates with 0–2 years of experience in hospitality

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