Administrative Care Coordinator
PetVet Care Centers, Longmont, CO, United States
Administrative Receptionist – Vetwerx Equine North
PetVet Care Centers is currently seeking an Administrative Receptionist to join their team.
At PetVet Care Centers, our mission is to improve the lives of animals and people—providing exceptional and compassionate care at every stage—for all the moments that matter.
We deliver the
Ultimate Care Experience —every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer local autonomy with national support, career mobility and development opportunities, and a collaborative, inclusive environment where your wellbeing comes first.
You care for pets. We care for you.
Position Overview
The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Customer service & communication skills.
Organizational & multitasking skills.
Comfort around horses.
Reliability & ability to function in a fast-paced environment.
Attention to detail.
Preferred Skills (Nice to Have)
Front desk or office experience (typically 1 or more years).
Scheduling, phones, billing, and record-keeping experience.
Experience with multi-line phone, text, email systems and client communication.
Equine knowledge plus veterinary terminology.
Schedule
Monday–Friday from 8 am – 5 pm (may vary depending on workload).
What We Offer
We care deeply about supporting our team members—professionally and personally. Benefits include:
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support—including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle—a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range
$17.55 – $21.45 USD per hour.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr
PetVet Care Centers is currently seeking an Administrative Receptionist to join their team.
At PetVet Care Centers, our mission is to improve the lives of animals and people—providing exceptional and compassionate care at every stage—for all the moments that matter.
We deliver the
Ultimate Care Experience —every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer local autonomy with national support, career mobility and development opportunities, and a collaborative, inclusive environment where your wellbeing comes first.
You care for pets. We care for you.
Position Overview
The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Customer service & communication skills.
Organizational & multitasking skills.
Comfort around horses.
Reliability & ability to function in a fast-paced environment.
Attention to detail.
Preferred Skills (Nice to Have)
Front desk or office experience (typically 1 or more years).
Scheduling, phones, billing, and record-keeping experience.
Experience with multi-line phone, text, email systems and client communication.
Equine knowledge plus veterinary terminology.
Schedule
Monday–Friday from 8 am – 5 pm (may vary depending on workload).
What We Offer
We care deeply about supporting our team members—professionally and personally. Benefits include:
Medical, dental, and vision insurance.
Paid Parental Leave (birth, adoption, foster).
401(k) with discretionary contribution.
Team Member Pet Discounts.
Emotional wellbeing support—including Calm app access and 24/7 EAP.
CE stipends and career development resources.
Grant Circle—a relief fund for team members facing personal hardship.
Local hospital culture backed by national resources.
Pay Range
$17.55 – $21.45 USD per hour.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr