IT Desktop Technician II (Onsite: Houston, TX)
Halliburton, Houston, TX, United States
The IT Desktop Technician II under strict supervision, performs configuration, installation and/or repairs of PC hardware and peripherals according to established procedures.
Pay Rate:
Up to $40.00/hour, depending on experience.
Assignment Length:
12-month with a high possibility of extension and/or conversion based on performance and other factors.
Responsibilities
Responsible for providing frontline technical support to end users across the organization.
Ensures reliable operation of desktop, laptop, mobile, and peripheral devices while delivering excellent customer service.
Diagnoses, troubleshoots, and resolves hardware, software, and connectivity issues in a timely manner, both remotely and onsite.
Contacts end user to define data migration requirements and perform the data migration, if required.
Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed.
Adheres to and enforces facility security measures, company safety standards and software licensing procedures.
Assists in setting up PC's and related peripherals for special requests.
Lends guidance to desktop support teams on hardware related issues.
Performs own work and provides assistance to others as directed.
Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Error is readily ascertainable by the supervisor and can be corrected.
Qualifications
Minimum of 2 years of professional experience in a PC support or related technical role, with demonstrated expertise in hardware configuration.
CompTIA A+ certification is highly preferred; relevant equivalent experience will be considered.
Proven ability to troubleshoot and support Windows 10/11 environments.
Skilled in the installation, configuration, and physical repair of desktop and laptop hardware, as well as printer and peripheral support.
Proficiency in software deployment, configuration, and updates, including the Microsoft 365 suite (Outlook, Word, Excel, Teams).
Experience managing user accounts, performing password resets, and basic group policy administration.
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration.
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Pay Rate:
Up to $40.00/hour, depending on experience.
Assignment Length:
12-month with a high possibility of extension and/or conversion based on performance and other factors.
Responsibilities
Responsible for providing frontline technical support to end users across the organization.
Ensures reliable operation of desktop, laptop, mobile, and peripheral devices while delivering excellent customer service.
Diagnoses, troubleshoots, and resolves hardware, software, and connectivity issues in a timely manner, both remotely and onsite.
Contacts end user to define data migration requirements and perform the data migration, if required.
Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed.
Adheres to and enforces facility security measures, company safety standards and software licensing procedures.
Assists in setting up PC's and related peripherals for special requests.
Lends guidance to desktop support teams on hardware related issues.
Performs own work and provides assistance to others as directed.
Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Error is readily ascertainable by the supervisor and can be corrected.
Qualifications
Minimum of 2 years of professional experience in a PC support or related technical role, with demonstrated expertise in hardware configuration.
CompTIA A+ certification is highly preferred; relevant equivalent experience will be considered.
Proven ability to troubleshoot and support Windows 10/11 environments.
Skilled in the installation, configuration, and physical repair of desktop and laptop hardware, as well as printer and peripheral support.
Proficiency in software deployment, configuration, and updates, including the Microsoft 365 suite (Outlook, Word, Excel, Teams).
Experience managing user accounts, performing password resets, and basic group policy administration.
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration.
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