Customer Service Team Lead - Elevate CX & Coaching

ViaPlus in Anaheim, CA, is seeking a Lead Customer Service Representative to supervise and mentor Customer Service Representatives. The role involves monitoring performance, conducting training, ensuring adherence to quality standards, and providing feedback to improve team productivity. Candidates should have strong PC and data entry skills and 3-5 years of call center experience. The position offers a dynamic work environment with moderate to loud conditions.
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