Server Assistant
Avocet Hospitality Group, Mobile, AL, United States
Position Summary
At Le Moyne’s Chophouse, the Server Assistant provides prompt and accommodating service to our guests. The Server Assistant must anticipate both server and guest needs, deliver an elevated level of service, and be prepared to act as a team player.
Main Duties and Responsibilities
Provide a positive and friendly guest experience
Assist servers to consistently deliver a quality experience for guests
Prepare food stations and maintain organized and clean guest tables
Ensure all food safety guidelines are adhered to at all times
Serve food and drink to guests at the direction of the server
Assist servers with refilling beverages and water, resetting & bussing tables
Abide by all company and state guidelines regarding food handling and the sales and service of alcoholic beverages
Clear, clean, and reset tables in preparation for arriving guests
Perform side work for opening, during shift, and closing as appropriate
Act as a connection between front of house and back of house when necessary
Handle guest concerns and complaints, notifying server and management when necessary
Update host on the status of tables throughout the shift
Assist the waitstaff with any additional tasks as required
Maintain regular and punctual on-site attendance with the ability to work a flexible schedule including days, evenings, weekends, and holidays when business requires
All other duties as assigned by the Restaurant Manager or any other member of management
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High school diploma or equivalent
MCHD Beverage/Food Handler's card required
Experience
Hospitality experience preferred
Previous experience in and knowledge of restaurant operations and industry standards is a plus
Prior guest relations training
Proper food safety training and certification as described by law
Experience working with computers (MS Office/Google), POS (Micros, Aloha, etc.) and reservation software (Open Table, Resy, etc.)
Skills
A polite, engaging, and professional personality
Commitment to guest satisfaction and service excellence
Must be able to speak English to communicate with guests and recognize situations requiring supervisory attention
Knowledge of proper food handling
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
Working Conditions
Equipment to be used: Coffee/Tea Equipment, Reservation System, Knives for cutting fruits/garnishes, Micros POS or other point of sales system
Physical & Mental Requirements
Must be 19 years of age
Must be able to lift 50lbs
Ability to bend, kneel, squat
Ability to stand/walk for an 8 hour shift
Ensure various physical movements performed safely, including reaching, extending arms over head, bending and stooping
Frequently required to use hands and arms to reach and handle, climb, balance, stoop, kneel, and crouch
Ability to push and pull, lift and carry up to 30lbs
Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 30 pounds
Le Moyne’s is a sixty seat dinner-only restaurant with a bar and may occasionally work in other areas of the property
Dynamic and fast paced restaurant environment, high volume
High guest contact, varying conditions and circumstances with guests, staff, visitors
Server Assistants often work late evenings, weekends, and holidays
Compensation and Benefits
Salary: $10.00 per hour + tip outs
Paid Time Off (PTO)
Paid holidays
Affordable medical, dental & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident & Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
#J-18808-Ljbffr
At Le Moyne’s Chophouse, the Server Assistant provides prompt and accommodating service to our guests. The Server Assistant must anticipate both server and guest needs, deliver an elevated level of service, and be prepared to act as a team player.
Main Duties and Responsibilities
Provide a positive and friendly guest experience
Assist servers to consistently deliver a quality experience for guests
Prepare food stations and maintain organized and clean guest tables
Ensure all food safety guidelines are adhered to at all times
Serve food and drink to guests at the direction of the server
Assist servers with refilling beverages and water, resetting & bussing tables
Abide by all company and state guidelines regarding food handling and the sales and service of alcoholic beverages
Clear, clean, and reset tables in preparation for arriving guests
Perform side work for opening, during shift, and closing as appropriate
Act as a connection between front of house and back of house when necessary
Handle guest concerns and complaints, notifying server and management when necessary
Update host on the status of tables throughout the shift
Assist the waitstaff with any additional tasks as required
Maintain regular and punctual on-site attendance with the ability to work a flexible schedule including days, evenings, weekends, and holidays when business requires
All other duties as assigned by the Restaurant Manager or any other member of management
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High school diploma or equivalent
MCHD Beverage/Food Handler's card required
Experience
Hospitality experience preferred
Previous experience in and knowledge of restaurant operations and industry standards is a plus
Prior guest relations training
Proper food safety training and certification as described by law
Experience working with computers (MS Office/Google), POS (Micros, Aloha, etc.) and reservation software (Open Table, Resy, etc.)
Skills
A polite, engaging, and professional personality
Commitment to guest satisfaction and service excellence
Must be able to speak English to communicate with guests and recognize situations requiring supervisory attention
Knowledge of proper food handling
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
Working Conditions
Equipment to be used: Coffee/Tea Equipment, Reservation System, Knives for cutting fruits/garnishes, Micros POS or other point of sales system
Physical & Mental Requirements
Must be 19 years of age
Must be able to lift 50lbs
Ability to bend, kneel, squat
Ability to stand/walk for an 8 hour shift
Ensure various physical movements performed safely, including reaching, extending arms over head, bending and stooping
Frequently required to use hands and arms to reach and handle, climb, balance, stoop, kneel, and crouch
Ability to push and pull, lift and carry up to 30lbs
Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 30 pounds
Le Moyne’s is a sixty seat dinner-only restaurant with a bar and may occasionally work in other areas of the property
Dynamic and fast paced restaurant environment, high volume
High guest contact, varying conditions and circumstances with guests, staff, visitors
Server Assistants often work late evenings, weekends, and holidays
Compensation and Benefits
Salary: $10.00 per hour + tip outs
Paid Time Off (PTO)
Paid holidays
Affordable medical, dental & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident & Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
#J-18808-Ljbffr