Customer Service Representative
Crash Champions, Cleveland, OH, United States
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 state‑of‑the‑art locations in 38 states across the U.S. Founded in 1999 as a single Chicago repair center, Crash Champions has a 25‑year legacy of people‑first service delivery.
Responsibilities
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
Maintain a clean workspace, the first point of contact for customers.
Effectively manage all incoming phone calls, walk‑in business, and written correspondence, directing matters to the appropriate person or department.
Provide clerical and administrative support to the General Managers and Service Advisors.
Handle receivables, payables, entry of information into the accounting system and various spreadsheets, and balance month‑end statements.
Perform other related duties as assigned.
Qualifications
Interpersonal and customer service skills.
Analytical and problem‑solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
Attentiveness and patience.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401(k) Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
Posted Minimum Pay Rate: USD $10.70/hr.
Posted Maximum Pay Rate: USD $24.45/hr.
ID: 2026-20145
Category: Customer Service
Position Type: Regular Full-Time
Location Postal Code: 44109
Location Address: 1500 Brookpark Rd.
Remote: No
Prioritization: Tier 2 – Staffing Needs
#J-18808-Ljbffr
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 state‑of‑the‑art locations in 38 states across the U.S. Founded in 1999 as a single Chicago repair center, Crash Champions has a 25‑year legacy of people‑first service delivery.
Responsibilities
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
Maintain a clean workspace, the first point of contact for customers.
Effectively manage all incoming phone calls, walk‑in business, and written correspondence, directing matters to the appropriate person or department.
Provide clerical and administrative support to the General Managers and Service Advisors.
Handle receivables, payables, entry of information into the accounting system and various spreadsheets, and balance month‑end statements.
Perform other related duties as assigned.
Qualifications
Interpersonal and customer service skills.
Analytical and problem‑solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
Attentiveness and patience.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401(k) Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
Posted Minimum Pay Rate: USD $10.70/hr.
Posted Maximum Pay Rate: USD $24.45/hr.
ID: 2026-20145
Category: Customer Service
Position Type: Regular Full-Time
Location Postal Code: 44109
Location Address: 1500 Brookpark Rd.
Remote: No
Prioritization: Tier 2 – Staffing Needs
#J-18808-Ljbffr