Customer Service & Scheduling Coordinator
Handyman Connection of McKinney, TX, Mckinney, TX, United States
Benefits
Competitive salary
Opportunity for advancement
Training & development
Location: 3900 South Stonebridge Dr, McKinney, TX
Schedule: Monday – Friday, 8:00 AM to 5:00 PM
Pay: Starting pay is $18.00 per hour, with higher starting pay considered for candidates with directly relevant experience and strong fit for the role.
At Handyman Connection, our Customer Service & Scheduling Coordinator plays a key role in the customer experience we work hard to deliver. This person is often one of the first voices customers hear when they contact us and an important support resource for our craftsmen in the field.
We are looking for a dependable, organized professional to help keep our office, customer communication, and scheduling running smoothly. This is a full-time, in-office role in McKinney, Monday through Friday from 8:00 AM to 5:00 PM. This is not a remote role or a flexible-hours position. We value reliability and consistent in-office coverage, while understanding that occasional pre-arranged appointments or personal needs come up.
This role is a strong fit for someone who communicates well, stays organized, supports the field team effectively, and wants the opportunity to earn greater responsibility over time by identifying issues, improving workflow, and helping keep the business moving.
What You Will Do
Respond to incoming calls and customer inquiries by phone, text, and email, helping customers clearly understand next steps
Convert incoming leads into estimates and booked jobs through timely follow-up, clear communication, and strong coordination
Coordinate appointments and keep customer and job information accurate and up to date
Support craftsmen in the field by helping resolve routine customer communication issues
Share observations and suggestions that help improve communication, scheduling, and office workflow
Represent the company professionally in every customer interaction
What Success Looks Like
Customers receive prompt, professional communication and clear understanding of next steps
Leads are followed up promptly and consistently, helping turn opportunities into booked jobs
Appointments, job details, and open items are handled accurately and tracked to completion
Craftsmen receive timely support that helps keep the workday moving smoothly
Problems are handled calmly, professionally, and with good judgment
Work is handled with consistency, follow-through
Ideas and input help improve workflow and customer experience
What We Are Looking For
Strong phone presence and professional communication
Organized, detail-oriented, and dependable
Able to manage multiple tasks and follow through consistently
Comfortable handling customers who may be frustrated or need reassurance
Consistent attendance and punctuality
Willingness to learn, improve, and take on greater responsibility over time
Comfortable working in a growing small business where priorities can shift and processes may evolve
Receptive to detailed feedback and able to use it constructively
Thoughtful, adaptable, and willing to contribute ideas that improve the business
What Matters in This Role
We value keeping our commitments, treating customers and craftsmen with respect, doing quality work, building a strong reputation and network in the communities we serve and continuously improving how we operate. The person in this role should share those standards.
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Competitive salary
Opportunity for advancement
Training & development
Location: 3900 South Stonebridge Dr, McKinney, TX
Schedule: Monday – Friday, 8:00 AM to 5:00 PM
Pay: Starting pay is $18.00 per hour, with higher starting pay considered for candidates with directly relevant experience and strong fit for the role.
At Handyman Connection, our Customer Service & Scheduling Coordinator plays a key role in the customer experience we work hard to deliver. This person is often one of the first voices customers hear when they contact us and an important support resource for our craftsmen in the field.
We are looking for a dependable, organized professional to help keep our office, customer communication, and scheduling running smoothly. This is a full-time, in-office role in McKinney, Monday through Friday from 8:00 AM to 5:00 PM. This is not a remote role or a flexible-hours position. We value reliability and consistent in-office coverage, while understanding that occasional pre-arranged appointments or personal needs come up.
This role is a strong fit for someone who communicates well, stays organized, supports the field team effectively, and wants the opportunity to earn greater responsibility over time by identifying issues, improving workflow, and helping keep the business moving.
What You Will Do
Respond to incoming calls and customer inquiries by phone, text, and email, helping customers clearly understand next steps
Convert incoming leads into estimates and booked jobs through timely follow-up, clear communication, and strong coordination
Coordinate appointments and keep customer and job information accurate and up to date
Support craftsmen in the field by helping resolve routine customer communication issues
Share observations and suggestions that help improve communication, scheduling, and office workflow
Represent the company professionally in every customer interaction
What Success Looks Like
Customers receive prompt, professional communication and clear understanding of next steps
Leads are followed up promptly and consistently, helping turn opportunities into booked jobs
Appointments, job details, and open items are handled accurately and tracked to completion
Craftsmen receive timely support that helps keep the workday moving smoothly
Problems are handled calmly, professionally, and with good judgment
Work is handled with consistency, follow-through
Ideas and input help improve workflow and customer experience
What We Are Looking For
Strong phone presence and professional communication
Organized, detail-oriented, and dependable
Able to manage multiple tasks and follow through consistently
Comfortable handling customers who may be frustrated or need reassurance
Consistent attendance and punctuality
Willingness to learn, improve, and take on greater responsibility over time
Comfortable working in a growing small business where priorities can shift and processes may evolve
Receptive to detailed feedback and able to use it constructively
Thoughtful, adaptable, and willing to contribute ideas that improve the business
What Matters in This Role
We value keeping our commitments, treating customers and craftsmen with respect, doing quality work, building a strong reputation and network in the communities we serve and continuously improving how we operate. The person in this role should share those standards.
#J-18808-Ljbffr