Customer Service Representative
Port Huron Museums, Port Huron, MI, United States
Company Description
The Port Huron Museum is dedicated to preserving and sharing the rich history of Michigan and the Great Lakes through the stories and experiences of local communities. As an educational and cultural institution, the museum serves as a hub for learning about the region's heritage. Through exhibits, programs, and events, it offers visitors unique insights into the lives and history of the area. The museum fosters a deeper appreciation for the region’s contributions and legacy.
Role Description
This is a seasonal full-time, on-site role located in Port Huron, MI for a Customer Service Representative. The successful candidate will provide outstanding customer service to museum visitors, address inquiries, ensure customer satisfaction, and assist in creating positive guest experiences. Additional tasks include managing visitor interactions, providing information on exhibits and programs, and supporting museum operations as needed with a professional and friendly demeanor.
Responsibilities
Assist Site Manager with representing, managing, and promoting the historic site. Duties may include guest services, tracking and recording admissions, store sales, volunteer hours, attendance, and basic maintenance.
Provides kind, courteous, and prompt customer service
Assists with planning and implementing educational on-demand and specific date programming, events, and tours at the site
Communicates accurate content to visitors and volunteers
Conducts walking tours and tower climbs
Assists Site Manager with all daily operations at the historic site
Provides visitor services duties including tracking and recording admissions, store sales, volunteer hours, and attendance
Knowledgeable to provide details for marketing of programs occurring at the site
Represents Museum for site rentals and possibly for overnights
Collaborates with Curator of Education and Programs, the Coordinator of Community Engagement, and the Site Manager in order to attract new audiences and groups
Assists Site Manager and Manager of Community Engagement to develop strategy, timeline, content, and images for social media posts
May assist with light site, exhibit, and artifact cleaning
Records accurate and complete telephone messages and passes along in a timely manner
Assists with event parking
Other duties as assigned
Qualifications
Experience working with customers is preferred. Knowledge of running a point-of-sale-system preferred. Basic computer and tablet skills required. Ability to stand for long periods of time and climb stairs necessary. Ability to work unsupervised. Must be 18 years or older to apply.
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The Port Huron Museum is dedicated to preserving and sharing the rich history of Michigan and the Great Lakes through the stories and experiences of local communities. As an educational and cultural institution, the museum serves as a hub for learning about the region's heritage. Through exhibits, programs, and events, it offers visitors unique insights into the lives and history of the area. The museum fosters a deeper appreciation for the region’s contributions and legacy.
Role Description
This is a seasonal full-time, on-site role located in Port Huron, MI for a Customer Service Representative. The successful candidate will provide outstanding customer service to museum visitors, address inquiries, ensure customer satisfaction, and assist in creating positive guest experiences. Additional tasks include managing visitor interactions, providing information on exhibits and programs, and supporting museum operations as needed with a professional and friendly demeanor.
Responsibilities
Assist Site Manager with representing, managing, and promoting the historic site. Duties may include guest services, tracking and recording admissions, store sales, volunteer hours, attendance, and basic maintenance.
Provides kind, courteous, and prompt customer service
Assists with planning and implementing educational on-demand and specific date programming, events, and tours at the site
Communicates accurate content to visitors and volunteers
Conducts walking tours and tower climbs
Assists Site Manager with all daily operations at the historic site
Provides visitor services duties including tracking and recording admissions, store sales, volunteer hours, and attendance
Knowledgeable to provide details for marketing of programs occurring at the site
Represents Museum for site rentals and possibly for overnights
Collaborates with Curator of Education and Programs, the Coordinator of Community Engagement, and the Site Manager in order to attract new audiences and groups
Assists Site Manager and Manager of Community Engagement to develop strategy, timeline, content, and images for social media posts
May assist with light site, exhibit, and artifact cleaning
Records accurate and complete telephone messages and passes along in a timely manner
Assists with event parking
Other duties as assigned
Qualifications
Experience working with customers is preferred. Knowledge of running a point-of-sale-system preferred. Basic computer and tablet skills required. Ability to stand for long periods of time and climb stairs necessary. Ability to work unsupervised. Must be 18 years or older to apply.
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