CASE MANAGER 3 - ONBOARDING MENTOR
Arizona State Government, Phoenix, AZ, United States
DEPARTMENT OF ECONOMIC SECURITY
CASE MANAGER 3 - ONBOARDING MENTOR
Job Location:
Division of Developmental Disabilities, Specialty District Serving Districts Central, 8620 North 22nd Avenue, Phoenix, Arizona 85021
Posting Details
Salary: $53,000.00 - $55,000.00
Grade: 18
Closing Date: May 3, 2026
Job Summary
At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. The DDD is seeking an experienced and highly motivated individual as a Case Manager 3-Onboarding Mentor in the Specialty Unit. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
Job Duties
Drive a vehicle to conduct onsite visits to members’ homes, schools and/or program sites to develop relationships and discuss service needs and supports.
Develop, review, monitor and evaluate Person‑Centered Service Plans in accordance with mandated timeliness and document individual progress and concerns, and complete appropriate referrals to community agencies.
Facilitate meetings and program visits to assist with member/family choices; complete referrals for assessed/covered services.
Collaborate with community agencies to provide assistance and support to members and families in crisis.
Write comprehensive progress notes and maintain case records; prepare reports and complete special projects as required; attend staffing meetings, training and other meetings (including statewide travel).
Confer with supervisor; act as supervisor in supervisor’s absence.
Knowledge, Skills & Abilities (KSAs)
Knowledge: HIPAA; community resources, medical and behavioral health issues and terminology; methods, procedures, and techniques used in developing Person‑Centered Service Plans; federal and state statutes and agency policies and procedures relating to care for individuals with developmental disabilities; principles and practices of case management.
Skills: Initiating, developing, and maintaining member service plans; interviewing, counseling, and interacting with members and family members; problem identification and resolution.
Abilities: Work independently and within diverse work teams; lead a team of support coordinators in absence of supervisor; maintain confidentiality; drive a motor vehicle.
Selective Preference(s)
The ideal candidate for this position will have: N/A
Pre‑Employment Requirements
Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor degree in Social Work, Psychology, Special Education or Counseling and have at least one year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI); OR candidate must have a minimum of two years’ experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI).
Candidate must have a Bachelor’s Degree in Human Services, Behavioral Science or related field and have at least one year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR have at least three years’ experience working with or for individuals with intellectual or developmental disabilities.
Position requires driving; must possess a current, valid class‑appropriate driver’s license, complete all required training, pass driver license record checks, maintain an acceptable driving record, and maintain statutorily required liability insurance if using a personal vehicle.
Employee must have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41‑1968.
Applicants must be subject to a search of both the Department of Child Safety Central Registry and the Adult Protective Services Registry.
Must successfully pass background and reference checks; employment contingent upon completion of these processes and reasonable accommodation if applicable.
All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification process.
Benefits
Affordable medical, dental, life, and short‑term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave – up to 12 weeks per year for newborn or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Learn more about the paid parental leave program.
For a complete list of benefits provided by the State of Arizona, please visit the benefits page.
Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS) and the Long‑Term Disability program after a 27‑week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. Employees may also participate in a voluntary deferred compensation program.
Contact Us
For questions about this career opportunity, please contact Kari Nagler at 480‑536‑2513 or knagler@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480‑536‑2513. Requests should be made as early as possible to allow time to arrange the accommodation.
#J-18808-Ljbffr
CASE MANAGER 3 - ONBOARDING MENTOR
Job Location:
Division of Developmental Disabilities, Specialty District Serving Districts Central, 8620 North 22nd Avenue, Phoenix, Arizona 85021
Posting Details
Salary: $53,000.00 - $55,000.00
Grade: 18
Closing Date: May 3, 2026
Job Summary
At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. The DDD is seeking an experienced and highly motivated individual as a Case Manager 3-Onboarding Mentor in the Specialty Unit. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
Job Duties
Drive a vehicle to conduct onsite visits to members’ homes, schools and/or program sites to develop relationships and discuss service needs and supports.
Develop, review, monitor and evaluate Person‑Centered Service Plans in accordance with mandated timeliness and document individual progress and concerns, and complete appropriate referrals to community agencies.
Facilitate meetings and program visits to assist with member/family choices; complete referrals for assessed/covered services.
Collaborate with community agencies to provide assistance and support to members and families in crisis.
Write comprehensive progress notes and maintain case records; prepare reports and complete special projects as required; attend staffing meetings, training and other meetings (including statewide travel).
Confer with supervisor; act as supervisor in supervisor’s absence.
Knowledge, Skills & Abilities (KSAs)
Knowledge: HIPAA; community resources, medical and behavioral health issues and terminology; methods, procedures, and techniques used in developing Person‑Centered Service Plans; federal and state statutes and agency policies and procedures relating to care for individuals with developmental disabilities; principles and practices of case management.
Skills: Initiating, developing, and maintaining member service plans; interviewing, counseling, and interacting with members and family members; problem identification and resolution.
Abilities: Work independently and within diverse work teams; lead a team of support coordinators in absence of supervisor; maintain confidentiality; drive a motor vehicle.
Selective Preference(s)
The ideal candidate for this position will have: N/A
Pre‑Employment Requirements
Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor degree in Social Work, Psychology, Special Education or Counseling and have at least one year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI); OR candidate must have a minimum of two years’ experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI).
Candidate must have a Bachelor’s Degree in Human Services, Behavioral Science or related field and have at least one year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR have at least three years’ experience working with or for individuals with intellectual or developmental disabilities.
Position requires driving; must possess a current, valid class‑appropriate driver’s license, complete all required training, pass driver license record checks, maintain an acceptable driving record, and maintain statutorily required liability insurance if using a personal vehicle.
Employee must have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41‑1968.
Applicants must be subject to a search of both the Department of Child Safety Central Registry and the Adult Protective Services Registry.
Must successfully pass background and reference checks; employment contingent upon completion of these processes and reasonable accommodation if applicable.
All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification process.
Benefits
Affordable medical, dental, life, and short‑term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave – up to 12 weeks per year for newborn or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Learn more about the paid parental leave program.
For a complete list of benefits provided by the State of Arizona, please visit the benefits page.
Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS) and the Long‑Term Disability program after a 27‑week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. Employees may also participate in a voluntary deferred compensation program.
Contact Us
For questions about this career opportunity, please contact Kari Nagler at 480‑536‑2513 or knagler@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480‑536‑2513. Requests should be made as early as possible to allow time to arrange the accommodation.
#J-18808-Ljbffr