Scheduler - LV Durango Family Med Cl - Full Time 10 Hour Days (Non-Exempt) (Non-
University of Southern California, Las Vegas, NV, United States
Overview
The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, greets patients; answers patient calls; identifies and clarifies patients\' needs and desires, confirms patient identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patient questions.
Essential Duties
Acts as the positive "face" of the Health Center as the main point of contact for participants and families
Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
Acts as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
Answers telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
Uses sound judgment in handling calls, especially with upset patients. Understanding of when to escalate calls.
Maintains all delegated worklists (tasks) through the electronic medical record
Ensures effective, efficient and safe use of equipment
Handles patient requests and questions appropriately
Provides benefit plan and eligibility information to participants, providers, unions, employers and others
Adheres to Center policies and procedures
Performs duties as care coordinator when assigned
Other duties as assigned
Required Qualifications
High school diploma or equivalent
Understanding of medical terminology
Ability to interview patients and interface with physicians, nurses and other professional staff
Preferred Qualifications
One (1) year working in a customer service role (preferably in a medical environment)
Required Licenses/Certifications
Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $17.50 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate\'s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, greets patients; answers patient calls; identifies and clarifies patients\' needs and desires, confirms patient identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patient questions.
Essential Duties
Acts as the positive "face" of the Health Center as the main point of contact for participants and families
Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
Acts as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
Answers telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
Uses sound judgment in handling calls, especially with upset patients. Understanding of when to escalate calls.
Maintains all delegated worklists (tasks) through the electronic medical record
Ensures effective, efficient and safe use of equipment
Handles patient requests and questions appropriately
Provides benefit plan and eligibility information to participants, providers, unions, employers and others
Adheres to Center policies and procedures
Performs duties as care coordinator when assigned
Other duties as assigned
Required Qualifications
High school diploma or equivalent
Understanding of medical terminology
Ability to interview patients and interface with physicians, nurses and other professional staff
Preferred Qualifications
One (1) year working in a customer service role (preferably in a medical environment)
Required Licenses/Certifications
Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $17.50 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate\'s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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