UI Professional II
State of Maryland, Baltimore, MD, United States
Job Title: UI Professional II
Location: 100 S. Charles St. Baltimore, Maryland 21201
Job Summary
Providing high-quality customer service. The employee is responsible for explaining and interpreting the rules and regulations of the Unemployment Insurance Program to external customers. Also responsible for providing accurate information to assist employers meet their filing obligations. This position requires an employee to contact employers via phone and written communication to collect outstanding UI debt. This classification does not supervise or lead other positions.
Position Duties
Make outbound calls to employers to collect UI debt.
Negotiate payment arrangements to collect UI debt.
Gather tax and wage information from employers to establish liability under Maryland Unemployment Insurance Law.
Assist with review and processing of correspondence that comes from the USPS.
Explain state Unemployment Insurance laws, rules, and regulations to employers and their representatives.
Assist with incoming telephone calls and provide accurate information to employers.
Minimum Qualifications
Experience: Four years and six months to five years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six months to one year of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.
Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year‑for‑year basis for the required experience.
Desired or Preferred Qualifications
Experience with customer service.
Experience performing clerical duties and data entry.
Experience with Google and Microsoft Suites.
Experience working in a call center.
Experience with collections.
Special Requirements
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment or fraud. Any unpaid debt may have an impact on whether a candidate is offered employment.
Benefits
Flexible hours and hybrid teleworking
Paid holidays (12-13 per year)
Generous paid leave package (annual, sick, personal, and compensatory leave)
State Pension (defined benefit plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental, and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
Maryland Department of Labor is an equal opportunity employer. The policy of MD Labor is that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability, or veteran status.
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Location: 100 S. Charles St. Baltimore, Maryland 21201
Job Summary
Providing high-quality customer service. The employee is responsible for explaining and interpreting the rules and regulations of the Unemployment Insurance Program to external customers. Also responsible for providing accurate information to assist employers meet their filing obligations. This position requires an employee to contact employers via phone and written communication to collect outstanding UI debt. This classification does not supervise or lead other positions.
Position Duties
Make outbound calls to employers to collect UI debt.
Negotiate payment arrangements to collect UI debt.
Gather tax and wage information from employers to establish liability under Maryland Unemployment Insurance Law.
Assist with review and processing of correspondence that comes from the USPS.
Explain state Unemployment Insurance laws, rules, and regulations to employers and their representatives.
Assist with incoming telephone calls and provide accurate information to employers.
Minimum Qualifications
Experience: Four years and six months to five years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six months to one year of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.
Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year‑for‑year basis for the required experience.
Desired or Preferred Qualifications
Experience with customer service.
Experience performing clerical duties and data entry.
Experience with Google and Microsoft Suites.
Experience working in a call center.
Experience with collections.
Special Requirements
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment or fraud. Any unpaid debt may have an impact on whether a candidate is offered employment.
Benefits
Flexible hours and hybrid teleworking
Paid holidays (12-13 per year)
Generous paid leave package (annual, sick, personal, and compensatory leave)
State Pension (defined benefit plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental, and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
Maryland Department of Labor is an equal opportunity employer. The policy of MD Labor is that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability, or veteran status.
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