Visitor Services Assistant (Student Hourly)
The University of Kansas, Lawrence, KS, United States
Position Overview
The Visitor Services Assistant (VSA) reports to the Office Manager, greets the public and offers help with current exhibits and information regarding special exhibits, with weekend and weekday hours Tuesday - Friday. The VSA manages the front desk, assists visitors in the museum, and is responsible for the building during weekend shifts. The Visitor Services Assistant should be reliable, accountable, demonstrate excellent interpersonal skills, and be a self‑starter who is curious about history and politics with a willingness to learn. Other skills required for the position include strong written and oral communication, organization, and problem‑solving.
Job Description
90% - Front Desk & Building Management
Utilize customer service and people skills in many interactions with the public.
Staff the front desk and conduct regular walk‑throughs of galleries.
Have a clean and well‑groomed professional appearance.
On‑site building manager during weekend shifts, which includes opening and closing the building, answering phone, etc.
Ensure quality visitor experience by interacting with guests.
Be familiar with museum displays, general facts about Senators Bob and Elizabeth Dole, and their general history.
Maintain a well‑informed, working knowledge of the exhibits, services available, and communicate information for upcoming events at the Dole Institute of Politics.
Assist with Kansas Veteran’s Virtual Memory Wall submissions and technology troubleshooting.
10% - Other Duties as Assigned
Admin, education, or outreach projects will be assigned during the times at the front desk.
Required Qualifications
Thorough knowledge of the KU campus community, including student groups and academic units, as evidenced by application materials.
Excellent communication skills, as evidenced by application materials.
Work experience that required creativity, attention to detail, problem‑solving skills, and self‑motivation, as evidenced by application materials.
Excellent customer service skills, as evidenced by application materials.
Preferred Qualifications
Interest in politics, history and museums, as evidenced by application materials.
Knowledge of or participation in the Dole Institute’s Student Advisory Board, as evidenced by application materials.
Eligible for Federal Work Study.
Position Requirements
During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre‑enrolled in the upcoming fall semester in no fewer than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments do not apply to Student Hourly appointments).
Employment Conditions
Student employees are
not
eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
This is an hourly
on‑exempt position. A student employee cannot hold an hourly
on‑exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
Salary and Start Date
Advertised Salary Range: $11.50 per hour. Anticipated Start Date: Monday May 18, 2026.
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The Visitor Services Assistant (VSA) reports to the Office Manager, greets the public and offers help with current exhibits and information regarding special exhibits, with weekend and weekday hours Tuesday - Friday. The VSA manages the front desk, assists visitors in the museum, and is responsible for the building during weekend shifts. The Visitor Services Assistant should be reliable, accountable, demonstrate excellent interpersonal skills, and be a self‑starter who is curious about history and politics with a willingness to learn. Other skills required for the position include strong written and oral communication, organization, and problem‑solving.
Job Description
90% - Front Desk & Building Management
Utilize customer service and people skills in many interactions with the public.
Staff the front desk and conduct regular walk‑throughs of galleries.
Have a clean and well‑groomed professional appearance.
On‑site building manager during weekend shifts, which includes opening and closing the building, answering phone, etc.
Ensure quality visitor experience by interacting with guests.
Be familiar with museum displays, general facts about Senators Bob and Elizabeth Dole, and their general history.
Maintain a well‑informed, working knowledge of the exhibits, services available, and communicate information for upcoming events at the Dole Institute of Politics.
Assist with Kansas Veteran’s Virtual Memory Wall submissions and technology troubleshooting.
10% - Other Duties as Assigned
Admin, education, or outreach projects will be assigned during the times at the front desk.
Required Qualifications
Thorough knowledge of the KU campus community, including student groups and academic units, as evidenced by application materials.
Excellent communication skills, as evidenced by application materials.
Work experience that required creativity, attention to detail, problem‑solving skills, and self‑motivation, as evidenced by application materials.
Excellent customer service skills, as evidenced by application materials.
Preferred Qualifications
Interest in politics, history and museums, as evidenced by application materials.
Knowledge of or participation in the Dole Institute’s Student Advisory Board, as evidenced by application materials.
Eligible for Federal Work Study.
Position Requirements
During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre‑enrolled in the upcoming fall semester in no fewer than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments do not apply to Student Hourly appointments).
Employment Conditions
Student employees are
not
eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
This is an hourly
on‑exempt position. A student employee cannot hold an hourly
on‑exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
Salary and Start Date
Advertised Salary Range: $11.50 per hour. Anticipated Start Date: Monday May 18, 2026.
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