Reservationist
Olympia Hospitality, Winter Park, FL, United States
Job Title: Reservationist
Provides excellent customer service, reservation sales, revenue management, group account management, manages guest accounts efficiently and accurately, and assists in all phases of guest experience and problem resolution.
Responsibilities
Support the hotel in achieving high performance levels in service and profitability.
Respond to guest and employee concerns or complaints in a timely and courteous manner; effectively problem solve.
Assist with keeping timely and accurate documentation; all documentation must be approved and issued by the manager.
Deliver effective reservation sales, revenue management, and group account management.
Handle all guest accounts efficiently and accurately, ensuring a smooth experience.
Assist in all phases of guest experience and problem resolution.
Qualifications
Problem‑solving skills and basic computer skills.
Ability to share knowledge and teach others.
High level of customer service and effective communication with guests and team members.
Ability to follow instructions, learn quickly, and pay attention to detail.
Maintains composure when working under pressure.
Benefits
Health coverage: Contribution up to 80% toward individual health plans and affordable dental and vision insurance; FSA and HSA options.
401(k) plan with discretionary yearly match.
Paid group term life insurance for select positions; 50% shared cost short‑term disability; options for additional employee paid life insurance.
Robust PTO plan and 7 paid holidays.
Earned wage access program.
Employee Assistance Program (EAP) and sober support network; recovery‑friendly workplace.
Exclusive hotel travel discounts; additional benefits may be available based on property‑specific locations.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
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Provides excellent customer service, reservation sales, revenue management, group account management, manages guest accounts efficiently and accurately, and assists in all phases of guest experience and problem resolution.
Responsibilities
Support the hotel in achieving high performance levels in service and profitability.
Respond to guest and employee concerns or complaints in a timely and courteous manner; effectively problem solve.
Assist with keeping timely and accurate documentation; all documentation must be approved and issued by the manager.
Deliver effective reservation sales, revenue management, and group account management.
Handle all guest accounts efficiently and accurately, ensuring a smooth experience.
Assist in all phases of guest experience and problem resolution.
Qualifications
Problem‑solving skills and basic computer skills.
Ability to share knowledge and teach others.
High level of customer service and effective communication with guests and team members.
Ability to follow instructions, learn quickly, and pay attention to detail.
Maintains composure when working under pressure.
Benefits
Health coverage: Contribution up to 80% toward individual health plans and affordable dental and vision insurance; FSA and HSA options.
401(k) plan with discretionary yearly match.
Paid group term life insurance for select positions; 50% shared cost short‑term disability; options for additional employee paid life insurance.
Robust PTO plan and 7 paid holidays.
Earned wage access program.
Employee Assistance Program (EAP) and sober support network; recovery‑friendly workplace.
Exclusive hotel travel discounts; additional benefits may be available based on property‑specific locations.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
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