Pool Concession and Front Desk Team Member
City of O'Fallon, O'Fallon, IL, United States
JOB TITLE: Pool Concessions / Front Desk (Part-Time Seasonal)
DEPARTMENT: Parks and Recreation – Sports Park
FLSA STATUS: Non-Exempt
HOURLY RATE: $15-$16/hr
POSITION SUMMARY
Pool Team Members play an important role in creating a fun, safe, and welcoming experience at Memorial Pool. This entry-level, seasonal position is ideal for individuals who enjoy working in a fast-paced, team-oriented environment while providing friendly, efficient service to pool guests throughout the summer season. Pool Team Members may work in concessions, front desk, or both, depending on scheduling needs. This role focuses on teamwork, communication, responsibility, and delivering a positive first impression for all guests entering the facility.
ESSENTIAL POSITION DUTIES & RESPONSIBILITIES
Guest Service & Team Experience
Greet guests in a friendly, professional, and welcoming manner
Serve as a positive first point of contact for pool visitors
Answer basic questions and assist guests or refer concerns to appropriate staff
Help create a fun, respectful, and team-oriented environment for guests and coworkers
Front Desk Operations
Accurately operate point-of-sale systems for admissions and passes
Understand and communicate daily admission rates, punch cards, and season pass options
Handle cash and card transactions accurately, including making change and issuing receipts
Assist with basic paperwork such as tally sheets, deposit reports, and incident documentation
Concession Operations
Prepare and serve concession items such as pretzels, hot dogs, pizza, snacks, and fountain beverages
Operate concession registers accurately and efficiently
Follow standard recipes, portion guidelines, and preparation instructions
Work efficiently during busy swim times and peak attendance periods
Safety, Cleanliness & Compliance
Follow all food safety, sanitation, and hygiene guidelines
Complete City-provided Food Safety training prior to beginning work
Assist with maintaining clean, organized concession and front desk areas
Perform daily cleaning, stocking, and closing duties as assigned
Support safe pool operations by following policies and assisting with rule enforcement when appropriate
Teamwork & Operations
Work cooperatively with fellow Pool Team Members, lifeguards, and supervisors
Assist with maintaining a safe, enjoyable environment for all patrons
Perform other pool- and park-related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Ability to work effectively in a fast-paced, team-oriented environment
Ability to communicate clearly, respectfully, and positively with guests and coworkers
Ability to take responsibility for assigned tasks and support team success
Ability to remain calm, focused, and professional during busy or high-energy situations
Willingness to accept feedback, follow direction, and learn new skills
Dependable, punctual, and committed to being a positive team member
Basic math skills for handling cash and transactions
Professionalism & Judgment
Demonstrates sound judgment, accountability, and professionalism in daily decision-making
Ability and willingness to enforce pool rules, policies, and safety standards consistently and fairly
Demonstrates reliability, independence, and a strong sense of responsibility
Ability to work a flexible schedule including nights, weekends, holidays, and special events
PHYSICAL REQUIREMENTS
Ability to stand for extended periods of time
Ability to walk, bend, stoop, kneel, and move throughout the pool facilityAbility to move arms above waist level and turn body side to side
Work is performed both indoors and outdoors and may include exposure to varying weather conditions
MINIMUM QUALIFICATIONS
EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES
Ability to communicate clearly, respectfully, and confidently with peers and guests
Ability to follow established procedures while demonstrating good judgment
Willingness to complete City-provided Food Safety training prior to beginning work
Reliable transportation to and from scheduled shifts
Ability to follow instructions and workplace values and rules
PREFERRED QUALIFICATIONS
Experience working in a team-based environment (school, sports, clubs, or activities)
Demonstrate responsibility, accountability, and reliability
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DEPARTMENT: Parks and Recreation – Sports Park
FLSA STATUS: Non-Exempt
HOURLY RATE: $15-$16/hr
POSITION SUMMARY
Pool Team Members play an important role in creating a fun, safe, and welcoming experience at Memorial Pool. This entry-level, seasonal position is ideal for individuals who enjoy working in a fast-paced, team-oriented environment while providing friendly, efficient service to pool guests throughout the summer season. Pool Team Members may work in concessions, front desk, or both, depending on scheduling needs. This role focuses on teamwork, communication, responsibility, and delivering a positive first impression for all guests entering the facility.
ESSENTIAL POSITION DUTIES & RESPONSIBILITIES
Guest Service & Team Experience
Greet guests in a friendly, professional, and welcoming manner
Serve as a positive first point of contact for pool visitors
Answer basic questions and assist guests or refer concerns to appropriate staff
Help create a fun, respectful, and team-oriented environment for guests and coworkers
Front Desk Operations
Accurately operate point-of-sale systems for admissions and passes
Understand and communicate daily admission rates, punch cards, and season pass options
Handle cash and card transactions accurately, including making change and issuing receipts
Assist with basic paperwork such as tally sheets, deposit reports, and incident documentation
Concession Operations
Prepare and serve concession items such as pretzels, hot dogs, pizza, snacks, and fountain beverages
Operate concession registers accurately and efficiently
Follow standard recipes, portion guidelines, and preparation instructions
Work efficiently during busy swim times and peak attendance periods
Safety, Cleanliness & Compliance
Follow all food safety, sanitation, and hygiene guidelines
Complete City-provided Food Safety training prior to beginning work
Assist with maintaining clean, organized concession and front desk areas
Perform daily cleaning, stocking, and closing duties as assigned
Support safe pool operations by following policies and assisting with rule enforcement when appropriate
Teamwork & Operations
Work cooperatively with fellow Pool Team Members, lifeguards, and supervisors
Assist with maintaining a safe, enjoyable environment for all patrons
Perform other pool- and park-related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Ability to work effectively in a fast-paced, team-oriented environment
Ability to communicate clearly, respectfully, and positively with guests and coworkers
Ability to take responsibility for assigned tasks and support team success
Ability to remain calm, focused, and professional during busy or high-energy situations
Willingness to accept feedback, follow direction, and learn new skills
Dependable, punctual, and committed to being a positive team member
Basic math skills for handling cash and transactions
Professionalism & Judgment
Demonstrates sound judgment, accountability, and professionalism in daily decision-making
Ability and willingness to enforce pool rules, policies, and safety standards consistently and fairly
Demonstrates reliability, independence, and a strong sense of responsibility
Ability to work a flexible schedule including nights, weekends, holidays, and special events
PHYSICAL REQUIREMENTS
Ability to stand for extended periods of time
Ability to walk, bend, stoop, kneel, and move throughout the pool facilityAbility to move arms above waist level and turn body side to side
Work is performed both indoors and outdoors and may include exposure to varying weather conditions
MINIMUM QUALIFICATIONS
EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES
Ability to communicate clearly, respectfully, and confidently with peers and guests
Ability to follow established procedures while demonstrating good judgment
Willingness to complete City-provided Food Safety training prior to beginning work
Reliable transportation to and from scheduled shifts
Ability to follow instructions and workplace values and rules
PREFERRED QUALIFICATIONS
Experience working in a team-based environment (school, sports, clubs, or activities)
Demonstrate responsibility, accountability, and reliability
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