Senior Director, Global Change Management: AI & Knowledge Management
Alvarez & Marsal Deutschland GmbH, Atlanta, GA, United States
Description
About Alvarez & Marsal A&M is a global consulting firm with entrepreneurial, action and results‑oriented professionals. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
We are seeking a Senior Director of Global Change Management to lead the adoption strategy for enterprise AI and Knowledge Management initiatives. This role is critical to ensuring that investments in AI and knowledge platforms translate into real, sustained business impact.
This leader will sit at the intersection of people, process, and technology, driving organization‑wide adoption of AI‑enabled tools and knowledge solutions. You will partner closely with product, engineering, and business leaders to ensure solutions are not only built—but embraced, embedded, and scaled across the organization.
How you will contribute
Adoption Strategy & Execution
Define and lead the global enterprise‑wide change and adoption strategy for AI and Knowledge Management initiatives
Develop scalable frameworks to drive awareness, engagement, and long‑term adoption
Align change strategies to business priorities and measurable outcomes
Design and lead end‑to‑end change management strategies for AI and knowledge management initiatives, ensuring technology adoption is grounded in people‑centered approaches and measurable behavior change
Define and track change readiness and adoption metrics, using data to continuously refine interventions and report progress to senior leadership
Stakeholder Engagement & Leadership
Develop stakeholder engagement plans, resistance management frameworks, and executive alignment strategies—translating complex AI use cases into clear, compelling narratives for diverse audiences
Partner with HR, communications, and business unit leads to build change capability across the organization, including training programs, champion networks, and feedback loops that sustain adoption
Act as a trusted advisor on change, adoption, and organizational readiness
Build an active network of change champions across the organization
Change Impact & Readiness
Assess organizational readiness and identify changes across functions
Develop targeted strategies to address resistance, gaps, and risks
Ensure tailored approaches for different user groups and business units
Adoption Measurement & Continuous Improvement
Define and track KPIs related to adoption, engagement, and business impact
Use data and feedback to continuously refine strategies and improve outcomes
Partner with product and engineering teams to incorporate user insights into ongoing enhancements
Change Governance & Best Practices
Establish enterprise change management standards, tools, and methodologies
Embed change management into program delivery across AI and Knowledge initiatives
Ensure alignment with risk, compliance, and ethical AI considerations
Qualifications
Required
10+ years of experience in change management, transformation, or organizational development
Proven track record creating, implementing, and leading enterprise‑wide adoption initiatives, particularly for technology or digital transformation
Experience supporting AI, data, or knowledge management platforms
Strong executive presence with the ability to influence senior stakeholders
Salesforce skills preferred
Deep expertise in change management frameworks (e.g., Prosci, ADKAR, or similar)
Exceptional communication, storytelling, and stakeholder engagement skills
Preferred
Experience in global professional services or consulting environments
Familiarity with Generative AI tools, enterprise platforms (e.g., Workday), and knowledge systems
Experience building and scaling change management functions or COEs
Background working closely with product and engineering teams
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well‑being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high‑performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically, as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, 72 hours of sick time (prorated for part‑time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type.
The salary range is $160,000 - $225,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
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About Alvarez & Marsal A&M is a global consulting firm with entrepreneurial, action and results‑oriented professionals. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
We are seeking a Senior Director of Global Change Management to lead the adoption strategy for enterprise AI and Knowledge Management initiatives. This role is critical to ensuring that investments in AI and knowledge platforms translate into real, sustained business impact.
This leader will sit at the intersection of people, process, and technology, driving organization‑wide adoption of AI‑enabled tools and knowledge solutions. You will partner closely with product, engineering, and business leaders to ensure solutions are not only built—but embraced, embedded, and scaled across the organization.
How you will contribute
Adoption Strategy & Execution
Define and lead the global enterprise‑wide change and adoption strategy for AI and Knowledge Management initiatives
Develop scalable frameworks to drive awareness, engagement, and long‑term adoption
Align change strategies to business priorities and measurable outcomes
Design and lead end‑to‑end change management strategies for AI and knowledge management initiatives, ensuring technology adoption is grounded in people‑centered approaches and measurable behavior change
Define and track change readiness and adoption metrics, using data to continuously refine interventions and report progress to senior leadership
Stakeholder Engagement & Leadership
Develop stakeholder engagement plans, resistance management frameworks, and executive alignment strategies—translating complex AI use cases into clear, compelling narratives for diverse audiences
Partner with HR, communications, and business unit leads to build change capability across the organization, including training programs, champion networks, and feedback loops that sustain adoption
Act as a trusted advisor on change, adoption, and organizational readiness
Build an active network of change champions across the organization
Change Impact & Readiness
Assess organizational readiness and identify changes across functions
Develop targeted strategies to address resistance, gaps, and risks
Ensure tailored approaches for different user groups and business units
Adoption Measurement & Continuous Improvement
Define and track KPIs related to adoption, engagement, and business impact
Use data and feedback to continuously refine strategies and improve outcomes
Partner with product and engineering teams to incorporate user insights into ongoing enhancements
Change Governance & Best Practices
Establish enterprise change management standards, tools, and methodologies
Embed change management into program delivery across AI and Knowledge initiatives
Ensure alignment with risk, compliance, and ethical AI considerations
Qualifications
Required
10+ years of experience in change management, transformation, or organizational development
Proven track record creating, implementing, and leading enterprise‑wide adoption initiatives, particularly for technology or digital transformation
Experience supporting AI, data, or knowledge management platforms
Strong executive presence with the ability to influence senior stakeholders
Salesforce skills preferred
Deep expertise in change management frameworks (e.g., Prosci, ADKAR, or similar)
Exceptional communication, storytelling, and stakeholder engagement skills
Preferred
Experience in global professional services or consulting environments
Familiarity with Generative AI tools, enterprise platforms (e.g., Workday), and knowledge systems
Experience building and scaling change management functions or COEs
Background working closely with product and engineering teams
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well‑being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high‑performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically, as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, 72 hours of sick time (prorated for part‑time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type.
The salary range is $160,000 - $225,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
#J-18808-Ljbffr