Commercial Card Solutions Technical Support Specialist
Regions Financial Corporation, Hoover, AL, United States
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
At Regions, the Commercial Card Solutions Technical Support Specialist provides technical support to high value Commercial Card clients and internal Treasury Management partners, including but not limited to Relationship Managers, Relationship Support Specialists, and Account Managers.
Primary Responsibilities
Researches and resolves technical issues for internal partners and high value clients
Monitors internal e-mail boxes for incoming research requests
Assists clients with post – implementation training needs
Provides periodic updates to internal partners to ensure clients are optimizing card services
Fulfills reporting and other support duties as necessary to deliver results to our clients and partners
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Three (3) years of client servicing, implementations, or technical support experience
Preferences
Bachelor’s degree
Skillsand Competencies
Ability to identify and resolve problems
Ability to manage workload effectively
Detail oriented
Strong verbal communication, written communication, and interpersonal skills
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Compensation Details
Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$50,500.00 USD
50th Percentile:
$63,650.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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At Regions, the Commercial Card Solutions Technical Support Specialist provides technical support to high value Commercial Card clients and internal Treasury Management partners, including but not limited to Relationship Managers, Relationship Support Specialists, and Account Managers.
Primary Responsibilities
Researches and resolves technical issues for internal partners and high value clients
Monitors internal e-mail boxes for incoming research requests
Assists clients with post – implementation training needs
Provides periodic updates to internal partners to ensure clients are optimizing card services
Fulfills reporting and other support duties as necessary to deliver results to our clients and partners
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Three (3) years of client servicing, implementations, or technical support experience
Preferences
Bachelor’s degree
Skillsand Competencies
Ability to identify and resolve problems
Ability to manage workload effectively
Detail oriented
Strong verbal communication, written communication, and interpersonal skills
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Compensation Details
Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$50,500.00 USD
50th Percentile:
$63,650.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Location
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr