Member Service Representative - Support Services
Advancial Federal Credit Union, Irving, TX, United States
What You'll Do
Provide high-quality member service through various communication channels (phone, email, chat), resolving inquiries regarding accounts, transactions, and products.
Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders.
Assist members with online banking services, troubleshooting issues and guiding them through our systems.
Evaluate member needs to identify opportunities for cross-selling credit union products and services.
Maintain up-to-date knowledge of credit union products, policies, and changes in regulations.
Handle member complaints with professionalism and empathy, striving for timely resolution.
Document member interactions in the customer relationship management system for future reference and quality control.
Participate in training and ongoing education to improve skills and product knowledge.
Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners. Champions a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.
Working Hours
This position requires flexible hours Monday‑Friday between 7:30 am and 6:30 pm and rotating Saturdays 9 am‑1 pm.
Compensation
This hybrid position's pay range is $20‑25 per hour and may vary based on experience and qualifications.
Qualifications
Associate's Degree (A.A.) or equivalent from a two‑year college or technical school; and banking or call center experience typically the level acquired after 1 year, or an equivalent combination of education and experience.
Knowledge, Skills, and Abilities
Basic understanding of banking products and services such as checking, savings, loans, and credit cards.
Familiarity with customer service principles and call center operations. Experience using computer systems, CRM platforms, and multiple applications simultaneously.
Time management and organizational skills. Problem‑solving and critical‑thinking abilities.
What We Offer
Take Time for Life:
In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes).
Retire with Confidence:
We contribute to your 401(k). It’s our way of helping you build the future you deserve.
Pets Are Family Too:
With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries.
Invest in Your Future:
We’ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals.
Life Happens:
Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses – because we know life doesn’t always go according to plan.
#J-18808-Ljbffr
Provide high-quality member service through various communication channels (phone, email, chat), resolving inquiries regarding accounts, transactions, and products.
Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders.
Assist members with online banking services, troubleshooting issues and guiding them through our systems.
Evaluate member needs to identify opportunities for cross-selling credit union products and services.
Maintain up-to-date knowledge of credit union products, policies, and changes in regulations.
Handle member complaints with professionalism and empathy, striving for timely resolution.
Document member interactions in the customer relationship management system for future reference and quality control.
Participate in training and ongoing education to improve skills and product knowledge.
Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners. Champions a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.
Working Hours
This position requires flexible hours Monday‑Friday between 7:30 am and 6:30 pm and rotating Saturdays 9 am‑1 pm.
Compensation
This hybrid position's pay range is $20‑25 per hour and may vary based on experience and qualifications.
Qualifications
Associate's Degree (A.A.) or equivalent from a two‑year college or technical school; and banking or call center experience typically the level acquired after 1 year, or an equivalent combination of education and experience.
Knowledge, Skills, and Abilities
Basic understanding of banking products and services such as checking, savings, loans, and credit cards.
Familiarity with customer service principles and call center operations. Experience using computer systems, CRM platforms, and multiple applications simultaneously.
Time management and organizational skills. Problem‑solving and critical‑thinking abilities.
What We Offer
Take Time for Life:
In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes).
Retire with Confidence:
We contribute to your 401(k). It’s our way of helping you build the future you deserve.
Pets Are Family Too:
With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries.
Invest in Your Future:
We’ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals.
Life Happens:
Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses – because we know life doesn’t always go according to plan.
#J-18808-Ljbffr