Casino Host
The Post Oak, Cripple Creek, CO, United States
Overview
The Casino Host - Can earn up to an additional 3K per quarter in incentive Bonus
The Casino Host is responsible for creating a personalized and memorable experience for Golden Nugget players. This role focuses on building strong guest relationships, driving player loyalty, and supporting casino revenue through exceptional service, timely communication, and proactive engagement with new and existing guests.
Responsibilities
Guest Service & Relationship Management
Provide exceptional, high-touch service to casino guests, ensuring a welcoming and engaging experience.
Build and maintain long-term relationships with players to encourage loyalty and repeat visits.
Respond promptly to guest inquiries, concerns, and requests, resolving issues with professionalism and courtesy.
Greet guests on the casino floor, ensuring they receive personalized attention.
Player Development
Identify, contact, and cultivate relationships with new and inactive players to increase visitation and play.
Monitor player activity and communicate offers, rewards, and promotions aligned with their play patterns.
Assist in enrolling guests into the loyalty program and educate them on available benefits.
Operational Support
Coordinate complimentary services such as hotel rooms, dining, entertainment, and promotional benefits based on player ratings and established guidelines.
Maintain accurate and timely documentation of guest interactions, preferences, and play levels in casino systems.
Support casino marketing events, tournaments, and VIP functions as required.
Collaborate with leadership and other departments to ensure seamless guest service delivery.
Compliance & Standards
Adhere to all company policies, internal controls, and gaming regulations.
Protect the confidentiality of customer information and company data.
Maintain a professional appearance and follow the Golden Nugget standards of guest service.
Qualifications
Previous experience in casino guest services, player development, hospitality, or customer relations preferred.
Strong interpersonal and communication skills with the ability to build genuine rapport.
Excellent problem-solving skills and a guest-first mindset.
Ability to work a flexible schedule including nights, weekends, and holidays.
Proficiency with player tracking systems and Microsoft Office is a plus.
Must have or be able to obtain a Colorado Support Gaming License.
Pay & Benefits
Pay Range: USD $57,784.00 - USD $57,784.00 / Yr.
Tipped Position: This position does not earn tips
Benefits
Multiple benefit plans to suit your needs
Dental, vision, voluntary life, short term disability
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
#J-18808-Ljbffr
The Casino Host - Can earn up to an additional 3K per quarter in incentive Bonus
The Casino Host is responsible for creating a personalized and memorable experience for Golden Nugget players. This role focuses on building strong guest relationships, driving player loyalty, and supporting casino revenue through exceptional service, timely communication, and proactive engagement with new and existing guests.
Responsibilities
Guest Service & Relationship Management
Provide exceptional, high-touch service to casino guests, ensuring a welcoming and engaging experience.
Build and maintain long-term relationships with players to encourage loyalty and repeat visits.
Respond promptly to guest inquiries, concerns, and requests, resolving issues with professionalism and courtesy.
Greet guests on the casino floor, ensuring they receive personalized attention.
Player Development
Identify, contact, and cultivate relationships with new and inactive players to increase visitation and play.
Monitor player activity and communicate offers, rewards, and promotions aligned with their play patterns.
Assist in enrolling guests into the loyalty program and educate them on available benefits.
Operational Support
Coordinate complimentary services such as hotel rooms, dining, entertainment, and promotional benefits based on player ratings and established guidelines.
Maintain accurate and timely documentation of guest interactions, preferences, and play levels in casino systems.
Support casino marketing events, tournaments, and VIP functions as required.
Collaborate with leadership and other departments to ensure seamless guest service delivery.
Compliance & Standards
Adhere to all company policies, internal controls, and gaming regulations.
Protect the confidentiality of customer information and company data.
Maintain a professional appearance and follow the Golden Nugget standards of guest service.
Qualifications
Previous experience in casino guest services, player development, hospitality, or customer relations preferred.
Strong interpersonal and communication skills with the ability to build genuine rapport.
Excellent problem-solving skills and a guest-first mindset.
Ability to work a flexible schedule including nights, weekends, and holidays.
Proficiency with player tracking systems and Microsoft Office is a plus.
Must have or be able to obtain a Colorado Support Gaming License.
Pay & Benefits
Pay Range: USD $57,784.00 - USD $57,784.00 / Yr.
Tipped Position: This position does not earn tips
Benefits
Multiple benefit plans to suit your needs
Dental, vision, voluntary life, short term disability
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
#J-18808-Ljbffr