PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs
Inside Higher Ed, Boston, MA, United States
Overview
PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs — Boston University Medical Campus.
Posting details: Boston University Medical Campus → Clinical Services; Job Location: BOSTON, MA, United States; Tracking Code: 25500108951215; Posted Date: 2/27/2026; Salary Grade: Grade 44; Position Type: Full-Time/Regular.
The Patient Coordinator in the Group Practice Model provides excellent customer service for patients and students. It supports scheduling, updating patient information, payment collections, billing inquiries, telephone communications, reporting, and overall patient care management as part of the Group Practice Team.
Responsibilities
Act as the primary point of contact for patients within the Group Practice.
Provide support to student providers by contacting patients and booking all patient appointments; assist with patient questions and concerns and escalate unresolved issues to the Practice Manager or Practice Leader; answer calls including voicemails and respond to patient emails.
Run and maintain patient waitlist reports; review scheduling opportunities including emergencies and backfill patients into open slots; review phone call and utilization reports to optimize chair time; update appointment status to indicate cancelled or no-show; send follow-up letters per discontinuance protocols.
Perform patient check-in duties: update demographics and insurance information, verify eligibility and consent, verify signed treatment plan, process payments, and notify provider of arrival.
Perform check-out duties: book follow-up appointments if needed; collect outstanding balances; process bills/invoices; provide walk-out statements and payment reminders; verify session close.
Perform closing duties: ensure all charges are processed for the day; reconcile daily payment transactions; bring collection bag to the cashier at day end.
Other duties as assigned in support of clinic operations and patient care services.
Qualifications and Requirements
Education:
High School Diploma required; Associate's degree preferred.
Experience:
1-3 years in a customer service environment with heavy patient interaction; prior experience in healthcare private practice, hospital, clinic, or dental practice preferred.
Skills:
Ability to adapt to changes in the work environment, delays and unexpected events.
Skills
Demonstrated ability to establish priorities, meet deadlines, and manage competing demands.
Ability to identify problems, analyze information, and present solutions in a timely manner.
Ability to maintain confidentiality and openness to new ideas.
Ability to collaborate within a team while also contributing individually.
Excellent time management and organizational skills; accuracy and thoroughness; ability to multi-task under pressure and meet deadlines.
Strong interpersonal and verbal communication skills; courtesy, respect, and professionalism with patients, students, staff, and faculty.
Comfort in a systems-driven environment and ability to adapt to frequent changes.
Reliable, punctual, responsive to management direction and feedback to improve performance.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs — Boston University Medical Campus.
Posting details: Boston University Medical Campus → Clinical Services; Job Location: BOSTON, MA, United States; Tracking Code: 25500108951215; Posted Date: 2/27/2026; Salary Grade: Grade 44; Position Type: Full-Time/Regular.
The Patient Coordinator in the Group Practice Model provides excellent customer service for patients and students. It supports scheduling, updating patient information, payment collections, billing inquiries, telephone communications, reporting, and overall patient care management as part of the Group Practice Team.
Responsibilities
Act as the primary point of contact for patients within the Group Practice.
Provide support to student providers by contacting patients and booking all patient appointments; assist with patient questions and concerns and escalate unresolved issues to the Practice Manager or Practice Leader; answer calls including voicemails and respond to patient emails.
Run and maintain patient waitlist reports; review scheduling opportunities including emergencies and backfill patients into open slots; review phone call and utilization reports to optimize chair time; update appointment status to indicate cancelled or no-show; send follow-up letters per discontinuance protocols.
Perform patient check-in duties: update demographics and insurance information, verify eligibility and consent, verify signed treatment plan, process payments, and notify provider of arrival.
Perform check-out duties: book follow-up appointments if needed; collect outstanding balances; process bills/invoices; provide walk-out statements and payment reminders; verify session close.
Perform closing duties: ensure all charges are processed for the day; reconcile daily payment transactions; bring collection bag to the cashier at day end.
Other duties as assigned in support of clinic operations and patient care services.
Qualifications and Requirements
Education:
High School Diploma required; Associate's degree preferred.
Experience:
1-3 years in a customer service environment with heavy patient interaction; prior experience in healthcare private practice, hospital, clinic, or dental practice preferred.
Skills:
Ability to adapt to changes in the work environment, delays and unexpected events.
Skills
Demonstrated ability to establish priorities, meet deadlines, and manage competing demands.
Ability to identify problems, analyze information, and present solutions in a timely manner.
Ability to maintain confidentiality and openness to new ideas.
Ability to collaborate within a team while also contributing individually.
Excellent time management and organizational skills; accuracy and thoroughness; ability to multi-task under pressure and meet deadlines.
Strong interpersonal and verbal communication skills; courtesy, respect, and professionalism with patients, students, staff, and faculty.
Comfort in a systems-driven environment and ability to adapt to frequent changes.
Reliable, punctual, responsive to management direction and feedback to improve performance.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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