Customer Service Coordinator
D. R. Horton, Memphis, TN, United States
Job Description - Customer Service Coordinator (2601948)
Job Description
Customer Service Coordinator - 2601948
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move‑up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
Position: Customer Service Coordinator. The right candidate’s primary goal is to facilitate the completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.
Essential Duties and Responsibilities
Receive and confirm receipt of homeowner requests
Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
Evaluate homeowner repair issues to determine if they are warrantable items
Communicates effectively to homeowner if repair issue is deemed not warrantable
Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Schedule and manage subcontractors to make designated warranty repairs
Certifies warranty work is completed within contractor obligations
Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Develops and maintains good rapport with subcontractors and homeowners
Execute policies to ensure compliance with quality standards
Qualifications
Required Qualifications
High School Diploma or GED
6 months to 1 year related experience
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Ability to lift and/or move up to 15 pounds
Preferred Qualifications
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to provide a systematic approach in carrying out assignments
Benefits
Medical, Dental and Vision
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
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Job Description
Customer Service Coordinator - 2601948
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move‑up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
Position: Customer Service Coordinator. The right candidate’s primary goal is to facilitate the completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.
Essential Duties and Responsibilities
Receive and confirm receipt of homeowner requests
Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
Evaluate homeowner repair issues to determine if they are warrantable items
Communicates effectively to homeowner if repair issue is deemed not warrantable
Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Schedule and manage subcontractors to make designated warranty repairs
Certifies warranty work is completed within contractor obligations
Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Develops and maintains good rapport with subcontractors and homeowners
Execute policies to ensure compliance with quality standards
Qualifications
Required Qualifications
High School Diploma or GED
6 months to 1 year related experience
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Ability to lift and/or move up to 15 pounds
Preferred Qualifications
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to provide a systematic approach in carrying out assignments
Benefits
Medical, Dental and Vision
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
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