Enrollment Systems Intern - (Immediate Opening)
IDEA Public Schools, Weslaco, TX, United States
Mission
The Intern supports IDEA’s mission by contributing to day-to-day team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative work environment.
Location
This is a full-time hybrid position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.
Travel Expectations
Travel to IDEA training events or step-back may be required.
Accountabilities
Essential Duties:
Support assigned team with daily operational, administrative, and project-related tasks.
Assist with organizing, tracking, and maintaining information relevant to team priorities.
Prepare summaries, reports, presentations, or materials to support team initiatives.
Support special projects and follow-up activities as assigned.
Additional Duties and Responsibilities
Manage Zendesk support tickets related to STREAM and enrollment data
Conduct conversion outreach to prospective student leads gathered through IDEA’s CRM platform, HubSpot
Respond to recurring enrollment data requests
Develop and update milestone trackers
Assist with enrollment related data analysis
Conduct audits for enrollment milestones to ensure compliance with department SOPs and best practices
Develop task management and accountability systems to ensure all department commitments, deliverables, and deadlines are met
Resource Management: own change management and versioning of department resources (updating playbooks, templates, scripts, etc.)
Manage updates to the department hub site
Knowledge and Skills – Competencies
Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization.
Manage Work and Teams: This team member sets clear, measurable goals and regularly reflects on progress, adjusting actions as needed. They prioritize work aligned with their goals using a task management system and consistently meet deadlines through effective time management.
Grow Self and Others: This team member demonstrates self-awareness by actively seeking and thoughtfully responding to feedback with curiosity and a growth mindset. They identify development areas, implement feedback when appropriate, and pursue opportunities to build their knowledge and skills.
Build a Culture of Trust: This team member consistently demonstrates self-awareness and emotional intelligence, fostering psychological safety and trust within the team. They build respectful, reliable relationships and engage in direct, compassionate feedback, supporting a culture of honesty and mutual respect.
Communicate Deliberately: This team member communicates clearly and professionally, delivering concise messages tailored to their audience. They actively listen, engage in dialogue by asking and clarifying questions, and follow up to ensure shared understanding in both individual and group settings.
Required Experience
Knowledge in Excel, PowerPoint, and Word
Strong customer service skills
Multi-task oriented
Preferred Experience
High School Diploma, associate or bachelor's Degree preferred
Planning and organizing skills
Interpersonal, relationship building skills
Has propensity for actions, willing to make mistakes by doing in order to learn and improve quickly
Physical Requirements
Must be able to sit for extended periods of time without being able to leave the work area
Must be able to work independently with minimal supervision
Must be able to lift and carry or otherwise move 15 pounds (occasionally)
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The Intern supports IDEA’s mission by contributing to day-to-day team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative work environment.
Location
This is a full-time hybrid position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.
Travel Expectations
Travel to IDEA training events or step-back may be required.
Accountabilities
Essential Duties:
Support assigned team with daily operational, administrative, and project-related tasks.
Assist with organizing, tracking, and maintaining information relevant to team priorities.
Prepare summaries, reports, presentations, or materials to support team initiatives.
Support special projects and follow-up activities as assigned.
Additional Duties and Responsibilities
Manage Zendesk support tickets related to STREAM and enrollment data
Conduct conversion outreach to prospective student leads gathered through IDEA’s CRM platform, HubSpot
Respond to recurring enrollment data requests
Develop and update milestone trackers
Assist with enrollment related data analysis
Conduct audits for enrollment milestones to ensure compliance with department SOPs and best practices
Develop task management and accountability systems to ensure all department commitments, deliverables, and deadlines are met
Resource Management: own change management and versioning of department resources (updating playbooks, templates, scripts, etc.)
Manage updates to the department hub site
Knowledge and Skills – Competencies
Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization.
Manage Work and Teams: This team member sets clear, measurable goals and regularly reflects on progress, adjusting actions as needed. They prioritize work aligned with their goals using a task management system and consistently meet deadlines through effective time management.
Grow Self and Others: This team member demonstrates self-awareness by actively seeking and thoughtfully responding to feedback with curiosity and a growth mindset. They identify development areas, implement feedback when appropriate, and pursue opportunities to build their knowledge and skills.
Build a Culture of Trust: This team member consistently demonstrates self-awareness and emotional intelligence, fostering psychological safety and trust within the team. They build respectful, reliable relationships and engage in direct, compassionate feedback, supporting a culture of honesty and mutual respect.
Communicate Deliberately: This team member communicates clearly and professionally, delivering concise messages tailored to their audience. They actively listen, engage in dialogue by asking and clarifying questions, and follow up to ensure shared understanding in both individual and group settings.
Required Experience
Knowledge in Excel, PowerPoint, and Word
Strong customer service skills
Multi-task oriented
Preferred Experience
High School Diploma, associate or bachelor's Degree preferred
Planning and organizing skills
Interpersonal, relationship building skills
Has propensity for actions, willing to make mistakes by doing in order to learn and improve quickly
Physical Requirements
Must be able to sit for extended periods of time without being able to leave the work area
Must be able to work independently with minimal supervision
Must be able to lift and carry or otherwise move 15 pounds (occasionally)
#J-18808-Ljbffr