Customer Support
AASOKA, Delhi Manor Mobile Home Park, MI, United States
Responsibilities
Identify innovative solutions as per the requirement and implement, develop end to end solutions.
Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications.
Researches, tests, builds, and coordinates the conversion and/or integration of new products based on requirements. Designs and develops new software products or major enhancements to existing software.
Addresses problems of systems integration, compatibility, and multiple platforms.
Assists in the evaluation and recommendation of application software packages, application integration and testing tools.
Resolves problems with software and responds to suggestions for improvements and enhancements.
Skills
Proven software development experience in PHP.
Understanding of open source projects like Joomla, Drupal, Wikis, wooCommerce, etc.
Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc.
Good knowledge of relational databases, and of developing web services.
Experience in common third‑party APIs (Google, Facebook, Zoom etc).
Passion for best design and coding practices and a desire to develop new bold ideas.
Hands on Experience on Zend, Laravel etc.
Good hands‑on experience at jQuery is mandatory.
Desired Skills
PHP Developer with 2 to 3 years of software development.
B. Sc. degree in Computer Science or similar degree is preferred.
Authority
Develop models and train them.
Set department objectives.
Hire, promote, motivate, train and incentivize the team.
Find and implement new technologies.
Algorithm Responsibilities
Architect, build, maintain, and improve new and existing suite of algorithms and their underlying systems.
Implement end-to-end solutions for batch and real-time algorithms along with requisite tooling around monitoring, logging, automated testing, performance testing, and A/B testing.
Create the APIs to integrate with the system.
Establish scalable, efficient, automated processes for data analyses, model development, validation and implementation.
Write efficient and well-organized software to ship products in an iterative, continual-release environment.
Contribute to and promote good software engineering practices across the team.
Knowledge sharing with the team to adopt best practices.
Actively contribute to and re‑use community best practices.
Requirements
University or advanced degree in engineering, computer science, mathematics, or a related field.
3+ years’ experience developing and deploying machine learning systems into production.
Strong experience working with a variety of relational SQL and NoSQL databases.
Experience with at least one cloud provider solution (AWS, GCP, Azure).
Strong experience with object‑oriented/object function scripting languages: Python, Java, C++, Scala, etc.
Industry experience building innovative end-to-end Machine Learning systems.
Ability to quickly prototype ideas and solve complex problems by adapting creative approaches.
Experience working with distributed systems, service‑oriented architectures and designing APIs.
Experience in Ed‑tech.
Developing the question bank based on our content books and syllabus covered by the school.
Developing activity sheets.
Provide guidance to other SMEs to improve content accuracy, language (English usage, appropriate English sentence structure) and overall quality of the solution content for use by students.
Ability to learn new tasks and concepts quickly.
Self‑motivated team player must be able to work independently.
Experience and Skills Required – Content Development
Mini. 2 yrs. experience into teaching or working on content development in Ed‑tech.
Bachelor’s and Master’s degree in the relevant subject.
Good knowledge of MS Office.
Strong written and verbal English language skill is required.
Knowledge and skills in areas such as mentoring; classroom management; alignment of curriculum and instruction; peer coaching.
Knowledge and understanding of effective strategies for instructing diverse learners.
Knowledge of national, state, and district standards and trends concerning instructional methods, resources, and strategies.
Evidence of proficiency with technology including presentation equipment, word processing and desktop publishing; and a willingness to innovatively apply technology appropriately and effectively in the library and other content areas.
Ability to plan and present information/training.
Effective communication, planning, organization, presentation, and leadership skills; ability to work with and motivate others.
Ability to work effectively and efficiently without constant supervision and under stressful timelines.
Ability to develop and maintain cooperative and effective professional relationships with teachers, and schools.
Ability and willingness to travel.
Prepares lesson plans, training materials and tutorials for district supported programs.
Listens to clients complaints and provides adequate solutions for their problem via phone or email.
Proposes potential products or services to top management to gather customer information and analyze customer needs.
Handles and manages surveys in regards to resolving customer service problems.
Keeps the record of customers and follows up with them on a timely basis for better customer experience.
Requirements – Customer Service
Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.
2 years of experience as a Customer Service Specialist or Customer Service Representative.
Outstanding experience in working with customers via telephone, email, and chats.
Excellent verbal and written communication skills.
Proficient in MS Office.
Quick decision-making skills.
Excellent time management and organizational skills.
Ability to multitask.
Outstanding negotiation and conflict‑resolving skills.
Ability to work under pressure and prioritize tasks.
Ability to work in a team with a positive attitude.
Excellent customer service skills.
Keep an eye on productivity of each machine and person. Reviewing the production data on a daily basis using the ERP.
Developing relationships with suppliers to ensure that they can meet the demands of the company’s production schedule.
Establishing budgets for projects and setting standards for quality control to ensure that projects are completed within budget.
Directing the overall workflow of a print shop, including managing employees, establishing production schedules, and overseeing quality control.
Maintaining inventory of supplies and materials needed to complete projects.
Should be able to do the costing of various printing jobs.
Should have had hands on experience on working of Web Offset, Sheet Offset and digital printing, CTP, binding and all printing and binding processes.
Should have handled the production in a plant of minimum 100 workforce.
Should have workable mechanical and electrical knowledge of machinery used in plant to monitor upkeep and maintenance of machines.
Role and Responsibilities – ASP.NET
Utilize established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET.
Prepare and maintain code for various .Net applications and resolve any defects in systems.
Prepare test based applications for various .Net applications.
Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.
Manage defect tracking system and resolve all issues and prepare update for systems.
Investigate and develop skills in new technologies.
Create technical specifications and test plans.
Monitor everyday activities of system and provide required support.
Qualifications
Graduate degree in Computer science.
Solving problems in adherence to the given guidelines and a compliance with strict quality measure would be paramount the expert would be expected to adhere to predefined timeline.
Developing the question bank based on our content books and syllabus covered by the school.
Developing activity sheets.
Provide guidance to other SMEs to improve content accuracy, language (English usage, appropriate English sentence structure) and overall quality of the solution content for use by students.
Ability to learn new tasks and concepts quickly.
Self‑motivated team player must be able to work independently.
Experience and Skills Required – EdTech
Mini. 2 yrs. experience into teaching or working on content development in Edtech.
Bachelor’s and Master’s degree in the relevant subject.
Good knowledge of MS office.
Strong written and verbal English language skill is required.
#J-18808-Ljbffr
Identify innovative solutions as per the requirement and implement, develop end to end solutions.
Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications.
Researches, tests, builds, and coordinates the conversion and/or integration of new products based on requirements. Designs and develops new software products or major enhancements to existing software.
Addresses problems of systems integration, compatibility, and multiple platforms.
Assists in the evaluation and recommendation of application software packages, application integration and testing tools.
Resolves problems with software and responds to suggestions for improvements and enhancements.
Skills
Proven software development experience in PHP.
Understanding of open source projects like Joomla, Drupal, Wikis, wooCommerce, etc.
Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc.
Good knowledge of relational databases, and of developing web services.
Experience in common third‑party APIs (Google, Facebook, Zoom etc).
Passion for best design and coding practices and a desire to develop new bold ideas.
Hands on Experience on Zend, Laravel etc.
Good hands‑on experience at jQuery is mandatory.
Desired Skills
PHP Developer with 2 to 3 years of software development.
B. Sc. degree in Computer Science or similar degree is preferred.
Authority
Develop models and train them.
Set department objectives.
Hire, promote, motivate, train and incentivize the team.
Find and implement new technologies.
Algorithm Responsibilities
Architect, build, maintain, and improve new and existing suite of algorithms and their underlying systems.
Implement end-to-end solutions for batch and real-time algorithms along with requisite tooling around monitoring, logging, automated testing, performance testing, and A/B testing.
Create the APIs to integrate with the system.
Establish scalable, efficient, automated processes for data analyses, model development, validation and implementation.
Write efficient and well-organized software to ship products in an iterative, continual-release environment.
Contribute to and promote good software engineering practices across the team.
Knowledge sharing with the team to adopt best practices.
Actively contribute to and re‑use community best practices.
Requirements
University or advanced degree in engineering, computer science, mathematics, or a related field.
3+ years’ experience developing and deploying machine learning systems into production.
Strong experience working with a variety of relational SQL and NoSQL databases.
Experience with at least one cloud provider solution (AWS, GCP, Azure).
Strong experience with object‑oriented/object function scripting languages: Python, Java, C++, Scala, etc.
Industry experience building innovative end-to-end Machine Learning systems.
Ability to quickly prototype ideas and solve complex problems by adapting creative approaches.
Experience working with distributed systems, service‑oriented architectures and designing APIs.
Experience in Ed‑tech.
Developing the question bank based on our content books and syllabus covered by the school.
Developing activity sheets.
Provide guidance to other SMEs to improve content accuracy, language (English usage, appropriate English sentence structure) and overall quality of the solution content for use by students.
Ability to learn new tasks and concepts quickly.
Self‑motivated team player must be able to work independently.
Experience and Skills Required – Content Development
Mini. 2 yrs. experience into teaching or working on content development in Ed‑tech.
Bachelor’s and Master’s degree in the relevant subject.
Good knowledge of MS Office.
Strong written and verbal English language skill is required.
Knowledge and skills in areas such as mentoring; classroom management; alignment of curriculum and instruction; peer coaching.
Knowledge and understanding of effective strategies for instructing diverse learners.
Knowledge of national, state, and district standards and trends concerning instructional methods, resources, and strategies.
Evidence of proficiency with technology including presentation equipment, word processing and desktop publishing; and a willingness to innovatively apply technology appropriately and effectively in the library and other content areas.
Ability to plan and present information/training.
Effective communication, planning, organization, presentation, and leadership skills; ability to work with and motivate others.
Ability to work effectively and efficiently without constant supervision and under stressful timelines.
Ability to develop and maintain cooperative and effective professional relationships with teachers, and schools.
Ability and willingness to travel.
Prepares lesson plans, training materials and tutorials for district supported programs.
Listens to clients complaints and provides adequate solutions for their problem via phone or email.
Proposes potential products or services to top management to gather customer information and analyze customer needs.
Handles and manages surveys in regards to resolving customer service problems.
Keeps the record of customers and follows up with them on a timely basis for better customer experience.
Requirements – Customer Service
Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.
2 years of experience as a Customer Service Specialist or Customer Service Representative.
Outstanding experience in working with customers via telephone, email, and chats.
Excellent verbal and written communication skills.
Proficient in MS Office.
Quick decision-making skills.
Excellent time management and organizational skills.
Ability to multitask.
Outstanding negotiation and conflict‑resolving skills.
Ability to work under pressure and prioritize tasks.
Ability to work in a team with a positive attitude.
Excellent customer service skills.
Keep an eye on productivity of each machine and person. Reviewing the production data on a daily basis using the ERP.
Developing relationships with suppliers to ensure that they can meet the demands of the company’s production schedule.
Establishing budgets for projects and setting standards for quality control to ensure that projects are completed within budget.
Directing the overall workflow of a print shop, including managing employees, establishing production schedules, and overseeing quality control.
Maintaining inventory of supplies and materials needed to complete projects.
Should be able to do the costing of various printing jobs.
Should have had hands on experience on working of Web Offset, Sheet Offset and digital printing, CTP, binding and all printing and binding processes.
Should have handled the production in a plant of minimum 100 workforce.
Should have workable mechanical and electrical knowledge of machinery used in plant to monitor upkeep and maintenance of machines.
Role and Responsibilities – ASP.NET
Utilize established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET.
Prepare and maintain code for various .Net applications and resolve any defects in systems.
Prepare test based applications for various .Net applications.
Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.
Manage defect tracking system and resolve all issues and prepare update for systems.
Investigate and develop skills in new technologies.
Create technical specifications and test plans.
Monitor everyday activities of system and provide required support.
Qualifications
Graduate degree in Computer science.
Solving problems in adherence to the given guidelines and a compliance with strict quality measure would be paramount the expert would be expected to adhere to predefined timeline.
Developing the question bank based on our content books and syllabus covered by the school.
Developing activity sheets.
Provide guidance to other SMEs to improve content accuracy, language (English usage, appropriate English sentence structure) and overall quality of the solution content for use by students.
Ability to learn new tasks and concepts quickly.
Self‑motivated team player must be able to work independently.
Experience and Skills Required – EdTech
Mini. 2 yrs. experience into teaching or working on content development in Edtech.
Bachelor’s and Master’s degree in the relevant subject.
Good knowledge of MS office.
Strong written and verbal English language skill is required.
#J-18808-Ljbffr