Patient Access Representative II
RWJBarnabas Health, Somerville, NJ, United States
Job Title: Patient Access Rep II
Location: RWJUH Somerset, 110 Rehill Ave, Somerville, NJ 08876
Job Overview
The Patient Access Representative II is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representative ensures timely registration and promotes patient satisfaction.
Qualifications
Required
High School diploma
Customer service experience
Knowledge in all aspects of registration, non-federal and federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills
Preferred
Knowledge of Radiology exams
Epic experience
Bilingual (Spanish)
Scheduling Requirements
Day Shift, 9:30am–6:00pm
Monday through Friday
One Saturday per month, 7:30am–1:00pm
Full‑Time, 40 hours per week
Essential Functions
Provides excellent customer service to all patients, colleagues and other external and internal customers
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information for scheduling, pre‑registration and/or registration based on assigned work
Obtains and accurately documents all demographic information
Obtains insurance information and initiates the verification process via third‑party clearinghouse
Completes verification of coverage of all insurances and ensures financial clearance activities are completed
Meets and exceeds department goals including accuracy, point of service collections and productivity
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issues receipt and completes daily reconciliation of all cash collections
Provides backup support to hospital cashier and completes cashier functions, as assigned
Completes Medicare Questionnaire on all patients that are eligible
Reviews all work queues daily and takes required actions to update information, correct errors and ensure the account is accurate for billing
Places patients in the appropriate bed and maintains the accuracy of the bed board system by tracking bed assignments through the bed tracking system and ensuring timely and appropriate movement of patients within the hospital; as assigned
Demonstrates proficiency in the entire pre‑admission, registration, and financial clearance processes
Demonstrates a high level of efficiency, accuracy and productivity
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Follows department procedures when a duplicate medical record assignment is made
Complies with organizational policies on Advance Directives and Patient Rights
Provides patients with all regulatory documents, obtains required signatures, and witnesses all patient signatures
Maintains department productivity by asking for additional duties when patient flow permits
Makes customer needs a priority
Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
Demonstrates initiative and motivation in the role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participates in training through the development of training tools, presentations at department in‑services or staff meetings, or through the training of registration staff outside of the patient access department
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits And Perks
Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr
Location: RWJUH Somerset, 110 Rehill Ave, Somerville, NJ 08876
Job Overview
The Patient Access Representative II is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representative ensures timely registration and promotes patient satisfaction.
Qualifications
Required
High School diploma
Customer service experience
Knowledge in all aspects of registration, non-federal and federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills
Preferred
Knowledge of Radiology exams
Epic experience
Bilingual (Spanish)
Scheduling Requirements
Day Shift, 9:30am–6:00pm
Monday through Friday
One Saturday per month, 7:30am–1:00pm
Full‑Time, 40 hours per week
Essential Functions
Provides excellent customer service to all patients, colleagues and other external and internal customers
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information for scheduling, pre‑registration and/or registration based on assigned work
Obtains and accurately documents all demographic information
Obtains insurance information and initiates the verification process via third‑party clearinghouse
Completes verification of coverage of all insurances and ensures financial clearance activities are completed
Meets and exceeds department goals including accuracy, point of service collections and productivity
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issues receipt and completes daily reconciliation of all cash collections
Provides backup support to hospital cashier and completes cashier functions, as assigned
Completes Medicare Questionnaire on all patients that are eligible
Reviews all work queues daily and takes required actions to update information, correct errors and ensure the account is accurate for billing
Places patients in the appropriate bed and maintains the accuracy of the bed board system by tracking bed assignments through the bed tracking system and ensuring timely and appropriate movement of patients within the hospital; as assigned
Demonstrates proficiency in the entire pre‑admission, registration, and financial clearance processes
Demonstrates a high level of efficiency, accuracy and productivity
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Follows department procedures when a duplicate medical record assignment is made
Complies with organizational policies on Advance Directives and Patient Rights
Provides patients with all regulatory documents, obtains required signatures, and witnesses all patient signatures
Maintains department productivity by asking for additional duties when patient flow permits
Makes customer needs a priority
Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
Demonstrates initiative and motivation in the role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participates in training through the development of training tools, presentations at department in‑services or staff meetings, or through the training of registration staff outside of the patient access department
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits And Perks
Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr