Central Service Dispatcher
Dr. Mylissa's Medical Boutique, North Haven, CT, United States
Central Service Dispatcher
As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards.
Duties and Responsibilities
Assist Central Service Manager in coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment.
Creating and monitoring road mechanics' schedules.
Assist mechanics with diagnosing and repair of equipment, including accessing parts drawings and contacting manufacturers.
Creating and monitoring receipt and maintenance schedules for company equipment.
Review daily and weekly driver logs in accordance with company and DOT standards.
Perform daily truck inspections in accordance with company and DOT standards.
Work closely with other store locations to assist them in meeting their customers' equipment needs.
Handle customer complaints in a professional manner, resolving the complaint to the satisfaction of the customer and Sunbelt Rentals.
Report problems to supervisor in a timely and accurate manner and follow up to ensure problem resolution.
Provide adequate feedback to the Region or District PC's regarding timely delivery and receipt of equipment.
Follow Standard Operating Procedures.
Qualifications
High School Education.
Working knowledge of the DOT Federal Motor Carrier Safety Regulations.
Customer Service & Dispatch training a plus.
At least two years prior knowledge of the applications of various construction/industrial equipment.
Working knowledge of the delivery area.
Able to effectively communicate.
Lift, bend, stoop, squat, reach, crouch and kneel; sit or stand for long periods of time.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required.
Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range: $61,934.00 - 85,159.80
Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience.
Benefits
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
Paid Time Off
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
#J-18808-Ljbffr
As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards.
Duties and Responsibilities
Assist Central Service Manager in coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment.
Creating and monitoring road mechanics' schedules.
Assist mechanics with diagnosing and repair of equipment, including accessing parts drawings and contacting manufacturers.
Creating and monitoring receipt and maintenance schedules for company equipment.
Review daily and weekly driver logs in accordance with company and DOT standards.
Perform daily truck inspections in accordance with company and DOT standards.
Work closely with other store locations to assist them in meeting their customers' equipment needs.
Handle customer complaints in a professional manner, resolving the complaint to the satisfaction of the customer and Sunbelt Rentals.
Report problems to supervisor in a timely and accurate manner and follow up to ensure problem resolution.
Provide adequate feedback to the Region or District PC's regarding timely delivery and receipt of equipment.
Follow Standard Operating Procedures.
Qualifications
High School Education.
Working knowledge of the DOT Federal Motor Carrier Safety Regulations.
Customer Service & Dispatch training a plus.
At least two years prior knowledge of the applications of various construction/industrial equipment.
Working knowledge of the delivery area.
Able to effectively communicate.
Lift, bend, stoop, squat, reach, crouch and kneel; sit or stand for long periods of time.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required.
Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range: $61,934.00 - 85,159.80
Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience.
Benefits
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
Paid Time Off
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
#J-18808-Ljbffr