Support Technician (IT)
Sheriffcitrus, Lecanto, FL, United States
Support Technician (IT)
Citrus County Sheriff's Office – April 17, 2026
Job Title:
Support Technician (IT)
Pay Grade:
110
Pay Range:
$22.16/HR - $29.90/HR, $46,092.80 - $62,192.00 annualized
Job Type:
Full time, Monday – Friday, 8 am to 5 pm, and on-call as needed
Job Location:
Emergency Operations Center (EOC), 3549 Saunders Way, Lecanto, FL
Reports To:
IT Security & Support Supervisor
Job Summary/Purpose:
This position is responsible for providing technical assistance and support to end-users within the organization. This position’s primary objective is to ensure the efficient and effective operation of computer systems, hardware, and software. This role involves troubleshooting, diagnosing, and resolving IT-related issues, as well as assisting in the implementation and maintenance of IT infrastructure.
Essential Job Duties and Responsibilities
Responds to IT support requests from end-users, providing timely and effective solutions. Assist users with hardware and software-related issues, troubleshooting problems, and resolving technical issues.
Installs, configures, and maintains computer hardware, software, and peripherals. Conducts regular maintenance checks and updates to ensure optimal performance.
Assists in the setup, configuration, and maintenance of network equipment. Troubleshoots network connectivity issues and assists in the resolution of network-related problems.
Maintains accurate and up-to-date documentation of IT systems, procedures, and configurations. Creates user guides and manuals to facilitate end-user understanding of IT resources.
Collaborates with other IT team members to address complex technical issues and projects. Works closely with IT management to implement technology solutions aligned with organizational goals.
Researches and recommends new information technologies to enhance agency operations.
Installs, configures and administers with agency applications.
All CCSO employees are considered essential emergency workers and are subject to working in any capacity/hours deemed necessary by the Agency during activations, including but not limited to, in-County and out-of-County deployments.
Skills and Abilities
Strong knowledge of computer hardware, software, and networking
Familiarity with operating systems, including Windows and iOS
Excellent troubleshooting and problem-solving skills
Effective communication and interpersonal skills
Ability to work independently and collaboratively within a team
Education, Experience, and Qualifications
Associate degree in computer science, Information Technology, or related field (or equivalent work experience)
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are preferred
Working Conditions
Must have the ability to regularly lift and carry up to 50lbs
Must be able to assist for extended periods of time and tolerate repetitive hand movements
Ability to drive an agency vehicle to multiple sites
Requirements
Must have the legal right to work in the United States.
Valid Florida Driver’s License
Must have no disciplinary actions within the last 12 months and completion of current position time commitment requirement (if a current CCSO employee).
General Performance Expectations
Demonstrates polite, helpful, and courteous behavior, respecting cultural differences, when interacting with the public and colleagues.
Responds to supervision, guidance, and direction in a positive, receptive manner.
Must be appropriately dressed and groomed.
Reports to work promptly and properly prepared, notifying supervisor of intended absences.
Acts in a professional manner, following established protocols and procedures.
Contact
Human Resources at (352) 341-7429 or humanresources@sheriffcitrus.org for more information.
Equal Opportunity Employer
Citrus County Sheriff’s Office is an Equal Opportunity Employer M/F/D/V. All hires, transfers, and promotions are made without regard to race, color, national origin, sex, age, disability, marital status, religion, genetic information, or any other legally protected status.
Drug-Free Workplace
#J-18808-Ljbffr
Citrus County Sheriff's Office – April 17, 2026
Job Title:
Support Technician (IT)
Pay Grade:
110
Pay Range:
$22.16/HR - $29.90/HR, $46,092.80 - $62,192.00 annualized
Job Type:
Full time, Monday – Friday, 8 am to 5 pm, and on-call as needed
Job Location:
Emergency Operations Center (EOC), 3549 Saunders Way, Lecanto, FL
Reports To:
IT Security & Support Supervisor
Job Summary/Purpose:
This position is responsible for providing technical assistance and support to end-users within the organization. This position’s primary objective is to ensure the efficient and effective operation of computer systems, hardware, and software. This role involves troubleshooting, diagnosing, and resolving IT-related issues, as well as assisting in the implementation and maintenance of IT infrastructure.
Essential Job Duties and Responsibilities
Responds to IT support requests from end-users, providing timely and effective solutions. Assist users with hardware and software-related issues, troubleshooting problems, and resolving technical issues.
Installs, configures, and maintains computer hardware, software, and peripherals. Conducts regular maintenance checks and updates to ensure optimal performance.
Assists in the setup, configuration, and maintenance of network equipment. Troubleshoots network connectivity issues and assists in the resolution of network-related problems.
Maintains accurate and up-to-date documentation of IT systems, procedures, and configurations. Creates user guides and manuals to facilitate end-user understanding of IT resources.
Collaborates with other IT team members to address complex technical issues and projects. Works closely with IT management to implement technology solutions aligned with organizational goals.
Researches and recommends new information technologies to enhance agency operations.
Installs, configures and administers with agency applications.
All CCSO employees are considered essential emergency workers and are subject to working in any capacity/hours deemed necessary by the Agency during activations, including but not limited to, in-County and out-of-County deployments.
Skills and Abilities
Strong knowledge of computer hardware, software, and networking
Familiarity with operating systems, including Windows and iOS
Excellent troubleshooting and problem-solving skills
Effective communication and interpersonal skills
Ability to work independently and collaboratively within a team
Education, Experience, and Qualifications
Associate degree in computer science, Information Technology, or related field (or equivalent work experience)
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are preferred
Working Conditions
Must have the ability to regularly lift and carry up to 50lbs
Must be able to assist for extended periods of time and tolerate repetitive hand movements
Ability to drive an agency vehicle to multiple sites
Requirements
Must have the legal right to work in the United States.
Valid Florida Driver’s License
Must have no disciplinary actions within the last 12 months and completion of current position time commitment requirement (if a current CCSO employee).
General Performance Expectations
Demonstrates polite, helpful, and courteous behavior, respecting cultural differences, when interacting with the public and colleagues.
Responds to supervision, guidance, and direction in a positive, receptive manner.
Must be appropriately dressed and groomed.
Reports to work promptly and properly prepared, notifying supervisor of intended absences.
Acts in a professional manner, following established protocols and procedures.
Contact
Human Resources at (352) 341-7429 or humanresources@sheriffcitrus.org for more information.
Equal Opportunity Employer
Citrus County Sheriff’s Office is an Equal Opportunity Employer M/F/D/V. All hires, transfers, and promotions are made without regard to race, color, national origin, sex, age, disability, marital status, religion, genetic information, or any other legally protected status.
Drug-Free Workplace
#J-18808-Ljbffr