Bilingual Customer Service Phone Advocate
Kelly Services, Columbia, SC, United States
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Job Overview
Kelly® is looking for a Bilingual Customer Service Phone Advocate to work at a leading organization in Columbia, SC. This role is centered on delivering exceptional customer support and handling insurance claims.
Salary/Pay Rate/Compensation:
$18/hour
Shift:
8:30am-5:00pm
Location:
Onsite at the client location in Columbia, SC
Key Responsibilities
Providing prompt, accurate, and courteous responses to all telephone inquiries.
Performing research to resolve customer inquiries and documenting all interactions.
Initiating minor or clerical adjustments based on provider requests, or processing adjustments as needed.
Coordinating with other departments to resolve problems and assist with priority inquiries and special projects.
Maintaining accurate records on complaints and customer comments, and recommending changes to management.
Following through on complaints until resolved or escalating as needed.
Assisting with process improvements and maintaining departmental productivity, quality, and timeliness standards.
Identifying and reporting suspected fraudulent activities and system errors.
Qualifications
Bilingual (Spanish/English preferred) with strong verbal and written communication skills.
Experience in customer service, preferably in an insurance or claim-related environment.
Detail-oriented and able to accurately document and research inquiries.
Comfortable working in a fast-paced, team-oriented setting.
Available for the first shift and able to commit to temporary assignments.
Proactive in identifying process improvements and reporting issues.
Benefits
Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan.
Retirement savings plan and service bonus.
Holiday pay plans (up to eight paid holidays per benefit year).
Transit spending account.
Paid sick leave under the applicable state or local plan.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
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Job Overview
Kelly® is looking for a Bilingual Customer Service Phone Advocate to work at a leading organization in Columbia, SC. This role is centered on delivering exceptional customer support and handling insurance claims.
Salary/Pay Rate/Compensation:
$18/hour
Shift:
8:30am-5:00pm
Location:
Onsite at the client location in Columbia, SC
Key Responsibilities
Providing prompt, accurate, and courteous responses to all telephone inquiries.
Performing research to resolve customer inquiries and documenting all interactions.
Initiating minor or clerical adjustments based on provider requests, or processing adjustments as needed.
Coordinating with other departments to resolve problems and assist with priority inquiries and special projects.
Maintaining accurate records on complaints and customer comments, and recommending changes to management.
Following through on complaints until resolved or escalating as needed.
Assisting with process improvements and maintaining departmental productivity, quality, and timeliness standards.
Identifying and reporting suspected fraudulent activities and system errors.
Qualifications
Bilingual (Spanish/English preferred) with strong verbal and written communication skills.
Experience in customer service, preferably in an insurance or claim-related environment.
Detail-oriented and able to accurately document and research inquiries.
Comfortable working in a fast-paced, team-oriented setting.
Available for the first shift and able to commit to temporary assignments.
Proactive in identifying process improvements and reporting issues.
Benefits
Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan.
Retirement savings plan and service bonus.
Holiday pay plans (up to eight paid holidays per benefit year).
Transit spending account.
Paid sick leave under the applicable state or local plan.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
#J-18808-Ljbffr