AI Agents Operations Associate
COMMURE Incorporated, Mountain View, CA, United States
About the Role
We’re looking for an
AI Agents Operations Associate
to join our team on the frontlines of deploying and improving our voice agents.
This is a
hands‑on, forward‑deployed role
where you’ll:
Test and QA live AI agents
Work directly with real patient call flows
Embed within customer operations when needed
Help ensure our agents perform reliably in high‑stakes healthcare environments
You won’t just be observing — you’ll be actively shaping how AI systems behave in production.
This role is designed as a
launchpad into an Implementation Manager role within ~6 months , for candidates who demonstrate strong ownership and execution.
This full‑time position requires working 5 days a week in our Mountain View, CA office.
What You’ll Do
Agent Testing & QA
Test end‑to‑end call flows (scheduling, rescheduling, cancellations, intake, etc.)
Identify bugs, edge cases, and breakdowns in agent behavior
Log, categorize, and prioritize issues across severity levels (critical / major / minor)
Validate that agent actions are correctly reflected in downstream systems (e.g., EHR)
Forward Deployment (Customer‑Facing)
Embed with customer front desk / call center teams when needed
Operate as a
live scheduler
to deeply understand workflows
Act as a bridge between customer operations and engineering
Surface real‑world insights to improve agent performance
Operational Excellence & QA Scaling
Support QA processes across internal and offshore teams
Review call transcripts, recordings, and agent decisions at scale
Help define and refine QA frameworks, rubrics, and best practices
Ensure consistency and quality across all testing workflows
Cross‑Functional Collaboration
Partner closely with engineering, product, and operations teams
Provide structured feedback to improve agent logic and performance
Help iterate quickly on deployments in fast‑moving environments
What We’re Looking For
Highly detail‑oriented with strong pattern recognition
Comfortable working in ambiguous, fast‑changing environments
Strong communication skills (written + verbal)
Ability to break down real‑world workflows and edge cases
Excited about AI and its real‑world applications
Willingness to be onsite and occasionally embedded with customers
Scrappy, proactive, and willing to take ownership
Nice to Have
Experience in operations, QA, support, or healthcare environments
Exposure to call center workflows or customer support systems
Familiarity with structured testing or QA processes
Why This Role is Unique
Work on real AI systems in production — not demos or prototypes
Direct exposure to customers and live environments
High ownership early in your career
Clear path to Implementation Manager in ~6 months
Be part of scaling AI across large healthcare systems
The Opportunity
This is not a traditional entry‑level role.
You’ll be working at the intersection of:
AI systems
Healthcare operations
Real‑world deployment
If you’re excited about
building, testing, and scaling AI in production environments , this role will give you unmatched exposure and growth.
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
#J-18808-Ljbffr
We’re looking for an
AI Agents Operations Associate
to join our team on the frontlines of deploying and improving our voice agents.
This is a
hands‑on, forward‑deployed role
where you’ll:
Test and QA live AI agents
Work directly with real patient call flows
Embed within customer operations when needed
Help ensure our agents perform reliably in high‑stakes healthcare environments
You won’t just be observing — you’ll be actively shaping how AI systems behave in production.
This role is designed as a
launchpad into an Implementation Manager role within ~6 months , for candidates who demonstrate strong ownership and execution.
This full‑time position requires working 5 days a week in our Mountain View, CA office.
What You’ll Do
Agent Testing & QA
Test end‑to‑end call flows (scheduling, rescheduling, cancellations, intake, etc.)
Identify bugs, edge cases, and breakdowns in agent behavior
Log, categorize, and prioritize issues across severity levels (critical / major / minor)
Validate that agent actions are correctly reflected in downstream systems (e.g., EHR)
Forward Deployment (Customer‑Facing)
Embed with customer front desk / call center teams when needed
Operate as a
live scheduler
to deeply understand workflows
Act as a bridge between customer operations and engineering
Surface real‑world insights to improve agent performance
Operational Excellence & QA Scaling
Support QA processes across internal and offshore teams
Review call transcripts, recordings, and agent decisions at scale
Help define and refine QA frameworks, rubrics, and best practices
Ensure consistency and quality across all testing workflows
Cross‑Functional Collaboration
Partner closely with engineering, product, and operations teams
Provide structured feedback to improve agent logic and performance
Help iterate quickly on deployments in fast‑moving environments
What We’re Looking For
Highly detail‑oriented with strong pattern recognition
Comfortable working in ambiguous, fast‑changing environments
Strong communication skills (written + verbal)
Ability to break down real‑world workflows and edge cases
Excited about AI and its real‑world applications
Willingness to be onsite and occasionally embedded with customers
Scrappy, proactive, and willing to take ownership
Nice to Have
Experience in operations, QA, support, or healthcare environments
Exposure to call center workflows or customer support systems
Familiarity with structured testing or QA processes
Why This Role is Unique
Work on real AI systems in production — not demos or prototypes
Direct exposure to customers and live environments
High ownership early in your career
Clear path to Implementation Manager in ~6 months
Be part of scaling AI across large healthcare systems
The Opportunity
This is not a traditional entry‑level role.
You’ll be working at the intersection of:
AI systems
Healthcare operations
Real‑world deployment
If you’re excited about
building, testing, and scaling AI in production environments , this role will give you unmatched exposure and growth.
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
#J-18808-Ljbffr