Customer Service Front Desk Rep
Goldfish Swim School - Katy, Richmond, TX, United States
Benefits
Company parties
Flexible schedule
Opportunity for advancement
Bilingual Sales and Customer Service Representative (Non-Seasonal)
Location: Goldfish Swim School
Status: Non-Exempt | Part-Time
Job Summary
Goldfish Swim School is seeking a friendly, organized, and customer-focused
Customer Service Representative
to serve as the first point of contact for our members and guests. This role supports daily operations through customer service, sales, scheduling, and administrative tasks.
Bilingual candidates who speak, read, and write fluently in Spanish are strongly preferred
to better support our diverse families.
Key Responsibilities
Greet and assist parents and students with a warm, professional attitude
Answer phones, respond to inquiries, and direct calls appropriately
Process student registrations, payments, and merchandise sales
Conduct sales calls and follow-ups with prospective members
Schedule and manage birthday/pool parties and related communications
Prepare daily lesson schedules for instructors and management
Resolve customer questions or concerns with professionalism and care
Maintain cleanliness and organization of front desk, observation, and common areas
Update promotional displays and informational materials
Enforce safety rules and assist with first aid when necessary
Communicate effectively with English- and Spanish-speaking families, both verbally and in writing (phone, email, and in person)
Cross-train to gain a working knowledge of swim instruction programs and curriculum (if applicable)
Qualifications
High school diploma or GED required; some college preferred
Minimum 3 years of customer service, sales and administrative experience
Intermediate computer skills (Word, Excel, scheduling or POS systems)
Strong communication and interpersonal skills
Bilingual fluency in English and Spanish (spoken and written) strongly preferred
CPR, First Aid, and AED certification required (or ability to obtain upon hire)
Why Work With Us?
Supportive, family-friendly work environment
Flexible scheduling
Opportunity to make a positive impact on children and families
Fun, energetic workplace focused on safety and growth
Equal Employment Opportunity Statement
Goldfish Swim School is an
Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.
Saving and changing lives, every single day.
We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics. Whether you are in the pool leading instruction for our swimmers or warmly greeting our members in our tropical lobby as a front desk representative, you are making an impact.
Perks and Benefits
Paid on-the-job training
Flexible scheduling
Culture driven company
Employee recognition programs
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Company parties
Flexible schedule
Opportunity for advancement
Bilingual Sales and Customer Service Representative (Non-Seasonal)
Location: Goldfish Swim School
Status: Non-Exempt | Part-Time
Job Summary
Goldfish Swim School is seeking a friendly, organized, and customer-focused
Customer Service Representative
to serve as the first point of contact for our members and guests. This role supports daily operations through customer service, sales, scheduling, and administrative tasks.
Bilingual candidates who speak, read, and write fluently in Spanish are strongly preferred
to better support our diverse families.
Key Responsibilities
Greet and assist parents and students with a warm, professional attitude
Answer phones, respond to inquiries, and direct calls appropriately
Process student registrations, payments, and merchandise sales
Conduct sales calls and follow-ups with prospective members
Schedule and manage birthday/pool parties and related communications
Prepare daily lesson schedules for instructors and management
Resolve customer questions or concerns with professionalism and care
Maintain cleanliness and organization of front desk, observation, and common areas
Update promotional displays and informational materials
Enforce safety rules and assist with first aid when necessary
Communicate effectively with English- and Spanish-speaking families, both verbally and in writing (phone, email, and in person)
Cross-train to gain a working knowledge of swim instruction programs and curriculum (if applicable)
Qualifications
High school diploma or GED required; some college preferred
Minimum 3 years of customer service, sales and administrative experience
Intermediate computer skills (Word, Excel, scheduling or POS systems)
Strong communication and interpersonal skills
Bilingual fluency in English and Spanish (spoken and written) strongly preferred
CPR, First Aid, and AED certification required (or ability to obtain upon hire)
Why Work With Us?
Supportive, family-friendly work environment
Flexible scheduling
Opportunity to make a positive impact on children and families
Fun, energetic workplace focused on safety and growth
Equal Employment Opportunity Statement
Goldfish Swim School is an
Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.
Saving and changing lives, every single day.
We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics. Whether you are in the pool leading instruction for our swimmers or warmly greeting our members in our tropical lobby as a front desk representative, you are making an impact.
Perks and Benefits
Paid on-the-job training
Flexible scheduling
Culture driven company
Employee recognition programs
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
#J-18808-Ljbffr