Contact Center Care Coordinator/Full Time/ Oncology Practice
The US Oncology Network, Columbia, MO, United States
No evenings, weekends or holidays.
Overview
Full Time M-F 7:30-4:00. Missouri Cancer Associates is a multi-specialty practice that provides medical oncology, hematology, radiation oncology, and urology services to ten Missouri communities. The main office is in Columbia. Through state‑of‑the‑art medical technology and highly experienced physicians and nurse practitioners, we offer quality patient care and have become the premier Cancer Treatment Center in Mid‑Missouri. In 2022 we celebrated our 40th year of caring for patients. We are looking for a friendly and hard‑working Contact Center Care Coordinator to join our Columbia, Missouri team. Candidates should have an outgoing and friendly demeanor, a positive work ethic, and a track record of working well with others. We prefer applicants with customer service experience, but we are willing to train the right person. The successful candidate must exemplify the values of our company and provide patients with the highest levels of care.
This position is located at 1705 E Broadway, Columbia, MO.
Benefits
Medical
Dental
Vision
Life
Short Term Disability Coverage
401k Retirement Plan
Paid Time Off
Wellness program that rewards you for practicing a healthy lifestyle
Responsibilities
Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services to customers.
Resolve customer complaints and concerns in a timely and effective manner.
Document customer interactions and record details of inquiries, comments, and complaints.
Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction.
Meet or exceed established service level metrics for quality and productivity.
Stay up to date with product and service information and promotions.
Work collaboratively with other team members to provide excellent customer service.
Perform other duties as assigned by the Contact Center leadership.
Qualifications
Proven work experience in a customer service role.
Relevant training in call center or contact center environments.
High school graduate or equivalent.
Two years’ experience in a call center-related role.
Previous healthcare experience and familiarity with medical terminology.
Computer skills and proficiency in Microsoft Office.
Preferred Requirements
Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology.
Experience with Electronic Medical Record (EMR) system.
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.
Knowledge, Skills, & Abilities
Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers.
Actively listen to callers to understand their needs and concerns.
Strong problem‑solving and critical thinking skills to quickly and efficiently resolve the caller’s request and concerns.
Ability to manage time effectively and prioritize tasks to meet service level metrics, both individually and as a team.
Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records.
Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information.
Working collaboratively with colleagues and managers.
Ability to adapt to changes quickly both with the caller’s needs and preferences, as well as changes in company policies and procedures.
Physical Demands
Work may require sitting for long periods of time, stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
Reasonable accommodation will be offered to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment is performed in an office setting with frequent interaction with staff, patients, and the public. Reasonable accommodation will be offered to enable individuals with disabilities to perform the essential functions.
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Overview
Full Time M-F 7:30-4:00. Missouri Cancer Associates is a multi-specialty practice that provides medical oncology, hematology, radiation oncology, and urology services to ten Missouri communities. The main office is in Columbia. Through state‑of‑the‑art medical technology and highly experienced physicians and nurse practitioners, we offer quality patient care and have become the premier Cancer Treatment Center in Mid‑Missouri. In 2022 we celebrated our 40th year of caring for patients. We are looking for a friendly and hard‑working Contact Center Care Coordinator to join our Columbia, Missouri team. Candidates should have an outgoing and friendly demeanor, a positive work ethic, and a track record of working well with others. We prefer applicants with customer service experience, but we are willing to train the right person. The successful candidate must exemplify the values of our company and provide patients with the highest levels of care.
This position is located at 1705 E Broadway, Columbia, MO.
Benefits
Medical
Dental
Vision
Life
Short Term Disability Coverage
401k Retirement Plan
Paid Time Off
Wellness program that rewards you for practicing a healthy lifestyle
Responsibilities
Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services to customers.
Resolve customer complaints and concerns in a timely and effective manner.
Document customer interactions and record details of inquiries, comments, and complaints.
Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction.
Meet or exceed established service level metrics for quality and productivity.
Stay up to date with product and service information and promotions.
Work collaboratively with other team members to provide excellent customer service.
Perform other duties as assigned by the Contact Center leadership.
Qualifications
Proven work experience in a customer service role.
Relevant training in call center or contact center environments.
High school graduate or equivalent.
Two years’ experience in a call center-related role.
Previous healthcare experience and familiarity with medical terminology.
Computer skills and proficiency in Microsoft Office.
Preferred Requirements
Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology.
Experience with Electronic Medical Record (EMR) system.
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.
Knowledge, Skills, & Abilities
Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers.
Actively listen to callers to understand their needs and concerns.
Strong problem‑solving and critical thinking skills to quickly and efficiently resolve the caller’s request and concerns.
Ability to manage time effectively and prioritize tasks to meet service level metrics, both individually and as a team.
Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records.
Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information.
Working collaboratively with colleagues and managers.
Ability to adapt to changes quickly both with the caller’s needs and preferences, as well as changes in company policies and procedures.
Physical Demands
Work may require sitting for long periods of time, stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
Reasonable accommodation will be offered to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment is performed in an office setting with frequent interaction with staff, patients, and the public. Reasonable accommodation will be offered to enable individuals with disabilities to perform the essential functions.
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