Fraud Prevention Specialist I

# **About the team**We are looking for a team-oriented fraud fighter to join the Marketplace Risk Team at Turo. This rewarding position encompasses all required duties in fraud detection and prevention including reviewing users, login activity, transactions, content, escalated customer disputes and any issues that may affect the safety of our marketplace.# **What you will do*** Review transactions, accounts, and activity to identify and resolve fraudulent activity in real-time using advanced tools, expertise, and judgment.* Conduct in-depth analyses of complex fraud cases using advanced tools and methodologies.* Lead detailed investigations into sophisticated or high-value fraud cases, working closely with internal teams and, when necessary, external agencies.* Identify emerging fraud trends and patterns through data analysis.* Contribute to the development and refinement of fraud prevention strategies, policies, and procedures based on insights from case analyses and industry trends.* Collaborate with other departments (e.g., IT, legal, customer service) to implement fraud prevention measures across the organization.* Identify attributes associated with high-risk accounts and transactions through investigations for identity theft, payment fraud, account takeover, or host fraud* Train, mentor, and support our outsourced group of agents completing fraud reviews.* Support and share knowledge with other Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert.* Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management.# **Your Profile*** 2+ of experience in fraud prevention, risk management, or a related field within an e-commerce environment.* Bachelor’s degree or equivalent work experience.* Strong analytical and problem-solving skills with the ability to make independent decisions with limited information.* Ability to function in a fast-paced environment, and quickly adapt to change.* Excellent verbal and written communication skills committed to high responsiveness and providing a superb customer experience.* Available to work holidays and weekends and occasionally outside normal business hours when necessary to protect the platform.* Demonstrates Turo’s values through work product and within day-to-day team interactions.# **Bonus if you have*** Experience in a two-sided marketplace is highly desirable.* Certified Fraud Examiner (CFE) Credential or other advanced fraud training.* Experience with Kustomer, Sift, CRM systems, Google Docs, MS Office and Mac OSFor this role, the target base salary range in Phoenix is $58,000-$73,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.**Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.**#LI-EG1#LI-Hybrid# **Turo Recruiting Scam Alert:***We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our* *and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs).* *If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at* *recruit@turo.com*. *Candidates can also report suspicious activity to the* *or other appropriate authorities.*# **Turo AI Policy:**Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at PeopleOps@turo.com.# # **Benefits*** Competitive salary, equity, benefits, and perks for all full-time employees* Employer-paid medical, dental, and vision insurance (Country specific)* Retirement employer match* Learning & Development stipend to invest in your professional development* Turo host matching program* Turo travel credit* Cell phone and internet stipend* Paid time off to relax and recharge* Paid holidays, volunteer time off, and parental leave* For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activitiesWe are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!

Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.# ****About Turo****Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.Discover Turo at , the App Store, and Google Play, and check out our blog, .

about the Turo culture according to Turo CEO, Andre Haddad.Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.

Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.

We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.
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