Sr. Customer Assistance Representative - Jackson
Enterprise, Jackson, MI, United States
The Enterprise Rent A Car brand of Enterprise Mobility has an exciting opportunity for a Part‑Time Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.
This position pays $18 per hour and is located at our Jackson Office – 2618 Wildwood Ave., Jackson, MI 49202.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Training and development
Schedule
Monday: 9:00am to 6:00pm
Tuesday: OFF
Wednesday: OFF
Thursday: 9:00am to 6:00pm
Friday: 9:00am to 6:00pm
Saturday: 8:30am to 2:00pm
Sunday: OFF
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner.
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and other vendors.
Place outgoing calls for callback management, and miscellaneous calls as assigned.
Assist in assessing the condition of rental upon return.
Notify management of any known customer problems.
Notify management of any known vehicle problems and any required vehicle maintenance.
Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities, and any company‑sponsored classroom training.
Perform miscellaneous and backup duties job‑related duties as assigned.
Qualifications
High School Diploma or G.E.D. required.
Must have a valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
Must be at least 18 years old.
Equal Opportunity Employer / Disability / Veterans
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This position pays $18 per hour and is located at our Jackson Office – 2618 Wildwood Ave., Jackson, MI 49202.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Training and development
Schedule
Monday: 9:00am to 6:00pm
Tuesday: OFF
Wednesday: OFF
Thursday: 9:00am to 6:00pm
Friday: 9:00am to 6:00pm
Saturday: 8:30am to 2:00pm
Sunday: OFF
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner.
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and other vendors.
Place outgoing calls for callback management, and miscellaneous calls as assigned.
Assist in assessing the condition of rental upon return.
Notify management of any known customer problems.
Notify management of any known vehicle problems and any required vehicle maintenance.
Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities, and any company‑sponsored classroom training.
Perform miscellaneous and backup duties job‑related duties as assigned.
Qualifications
High School Diploma or G.E.D. required.
Must have a valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
Must be at least 18 years old.
Equal Opportunity Employer / Disability / Veterans
#J-18808-Ljbffr